CRM Specialist
A Senior CRM Specialist will lead the technical and functional service of CRM platforms.
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87,000+ live jobsThis job advert was originally written in Spanish.
University degree in Economics, Engineering, Mathematics, Information Systems, or similar.
Solid knowledge of project management (agile and hybrid), requirements gathering, and functional design.
Proficiency in data processing and analysis tools (Excel, SQL, Python)
Ability to translate the operational and strategic impact of data.
Ability to assess the technical and operational feasibility of initiatives.
Basic knowledge of BI tools
Fundamentals of KPIs, metrics, funnels, cohorts, and descriptive analysis.
Ability to structure information, understand business rules, and turn them into metrics or analytical requirements.
Functional knowledge of business processes (clients, sales, channels, pricing, claims, operations...).
Have led or directed strategic, operational, or methodological initiatives that have improved; area efficiency, data quality, traceability, executive reporting, coordination model. Minimum experience of 2 years
Minimum experience of 2 years in requirements gathering, use case definition, functional analysis, and validation of deliverables.
Experience working in multidisciplinary squads under agile methodologies for a minimum of 2 years.
Support the operational management of Data & AI projects by carrying out operational tasks, task tracking, preparation of materials, and support in work sessions. Act as a coordination point between business, Data & AI, and technical teams (engineering, Data Science, and architectures), helping to ensure the quality of deliverables, compliance with deadlines, and efficient and orderly operations.
Identify and structure business needs, participate in meetings, understand the functional context, and translate requirements into analytical language.
Jointly manage the full lifecycle of Data & AI projects: planning, prioritization, operational monitoring, risk management, and deliverable control.
Coordinate multidisciplinary teams, ensuring alignment and operational flow.
Serve as an operational liaison with Business, Technology, the Data & AI Office, and other involved teams.
Support area managers in portfolio management and prioritization based on capacity and value.
Monitor operational KPIs, workload, and process efficiency.
Technical and operational monitoring and analysis
LOCATION.- MAJADAHONDA - CR. POZUELO DE ALARCON, 50-1 Bldg. 4
First point of contact
With recruitment team
Starts from your application, LinkedIn, or a call from the recruitment team or a partner agency; a first conversation about you and the open opportunities.
Interview with Human Resources
With HR team
Conversation about your interests, experience, skills and how you approach challenges, plus your questions about Mapfre.
Technical interview
With the team · 1–2 sessions
One or two interviews with the team to assess technical skills and explain the day-to-day of the role.
Mapfre is a global insurance company headquartered in Madrid, Spain, with a strong presence in the insurance and reinsurance markets across Europe, the Americas, and Asia. It offers a wide range of products including life, health, auto, and home insurance, and operates through multiple brands such as Verti. With over 30,000 employees worldwide, Mapfre is one of the largest Spanish multinationals in the insurance sector.
In Spain, Mapfre has its main offices in Madrid and Barcelona, with a significant network of commercial offices across the country. The company is known for its strong corporate culture, focus on digital transformation, and investment in technology and data analytics. For international professionals, Mapfre offers opportunities in areas like data science, cybersecurity, cloud architecture, and finance, with a work environment that values innovation and professional development.
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