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Change Enablement Engineer

Hybrid in Madrid·Added yesterday (last checked 28 Oct)

Mapfre

92 open roles

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Our summary

Hours: Jornada intensiva in summer
Work mode: Hybrid, Madrid
English: Required
Benefits: Private health insurance, life insurance, flexible pay plan, gym access

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in Change Management, Change Enablement, or IT operations.

Demonstrable capacity for impact analysis on services.

Cross-functional technical knowledge.

Experience coordinating technical teams and vendors.

Negotiation and influencing skills.

Practical knowledge of ITIL and ITSM.

Experience with CMDB, service maps, and change calendars.

Clear communication and ability to synthesize information.

Professional English.

Autonomy, judgment, and the ability to work under pressure.

Nice to have

Experience in critical services or regulated environments.

ITIL 4 certification.

Experience with ITIL Management Tools (preferably Service Center)

Participation in major incident management.

Cloud knowledge.

International experience.

Data analysis and automation.

Experience in ITSM process improvement or redesign.

Pay & benefits

What you'll get

Flexible working hours and hybrid work (3 days in the office and 2 days remote).
A flexible compensation package that includes: meal vouchers, childcare vouchers, medical insurance, life insurance, employee discounts, and more. And if you live in Madrid, a company shuttle bus is available to get you to the office.
Access to an attractive pension plan.
Summer intensive schedule.
You'll be in charge of your own learning journey, with access to thousands of resources to keep advancing your technical expertise. Plus, you'll receive an additional €1,100 per year to further develop your skills.
25 vacation days per year (you would receive the proportional days starting from your start date).
Additionally, at Mapfre we do not work on December 24, December 31, or January 5.
28 hours per year for personal matters + 3 recoverable days during Easter week.
The opportunity to participate in volunteer projects.
Free paddle tennis courts and gym.
A great place to work! We're ranked among the 50 best companies to work for in Spain according to Forbes magazine.

The role

What you'll do

Analyze the technical, operational, and business impact of changes.

Relate components and CIs to business applications and services.

Detect dependencies, conflicts, and loss of redundancy.

Evaluate the aggregate risk of coinciding changes.

Negotiate alternative windows and implementation sequences.

Validate implementation, testing, and rollback plans.

Prepare and facilitate CAB meetings. Coordinate decisions between technical teams and service owners.

Track failed changes and post-implementation reviews. Propose process improvements and automations.

Develop quality, risk, compliance, and effectiveness indicators.

Where are we?

The position will be based at our offices in Las Tablas, Madrid.

Hiring process

3 steps4 interviews

First point of contact
With recruitment team
Starts from your application, LinkedIn, or a call from the recruitment team or a partner agency; a first conversation about you and the open opportunities.
Interview with Human Resources
With HR team
Conversation about your interests, experience, skills and how you approach challenges, plus your questions about Mapfre.
Technical interview
With the team · 1–2 sessions
One or two interviews with the team to assess technical skills and explain the day-to-day of the role.

About Mapfre

Mapfre is a global insurance company headquartered in Madrid, Spain, with a strong presence in the insurance and reinsurance markets across Europe, the Americas, and Asia. It offers a wide range of products including life, health, auto, and home insurance, and operates through multiple brands such as Verti. With over 30,000 employees worldwide, Mapfre is one of the largest Spanish multinationals in the insurance sector.

In Spain, Mapfre has its main offices in Madrid and Barcelona, with a significant network of commercial offices across the country. The company is known for its strong corporate culture, focus on digital transformation, and investment in technology and data analytics. For international professionals, Mapfre offers opportunities in areas like data science, cybersecurity, cloud architecture, and finance, with a work environment that values innovation and professional development.

Industry: Insurance
Founded: 1933
Employees: 10,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona

Good to know if you are moving

Mapfre is headquartered in Madrid, Spain, and has a large presence in Barcelona and other Spanish cities.
The company offers roles in English and Spanish, with many technical positions in data, cloud, and cybersecurity.
Mapfre has a strong commitment to digital transformation, investing in AI, data analytics, and cloud infrastructure.
International hires may find opportunities in the company's global operations, especially in Latin America and Europe.
The company provides a stable work environment with a focus on long-term career development.

In their own words

Additional information

All selection processes at Mapfre are conducted under the principle of EQUAL OPPORTUNITIES and NON-DISCRIMINATION, with the APTITUDES and PERSONAL AND PROFESSIONAL MERIT of the candidate being the criteria on which the final selection for the position is based.

We create work environments that value diversity and are free from discrimination based on sex, race, ideology, religion, sexual orientation, age, nationality, disability, or any other personal, physical, or social condition.

You can consult our Diversity and Equal Opportunity policy: politica-de-diversidad-e-igualdad-de-oportunidades.pdf (mapfre.com)

By applying to this job offer, you are informed and consent to the processing by Mapfre of the personal data you have voluntarily provided through this platform. If you provide personal data of third parties other than yourself, you guarantee that you have obtained and have their prior consent to share their data and that you have informed them accordingly.

Mapfre, as the data controller, will process your data solely for the purpose of managing your participation in selection processes, for which profiles may be created and automated decisions may result from the processing of your data. In order to manage your participation in various selection processes within Mapfre Group companies, subsidiaries, investees, and Fundación Mapfre, your data may be shared with these entities and may be subject to international transfer.

You can consult additional data protection information at Mapfre in https://www.mapfre.com/corporativo-es/clausulas/RRHHseleccion.pdf where we indicate where to exercise your rights of access, rectification, erasure, restriction, objection, and portability of your personal data.

All open roles at Mapfre