Serious Injury Claims Handler

• Intermediate or higher vocational training in administrative, business, or service management branches (for example, Administration and Finance/Insurance).
• Good proficiency in office tools. Basic knowledge of corporate environments and document management platforms will be valued.
• No previous professional experience is required, although any experience in legal, administrative, customer service, document management, or operational support environments will be positively valued, especially in insurance companies or related sectors.
• Knowledge of any language will be valued.
• We are looking for a proactive person, with great motivation for work oriented towards order and technical quality and precision, and attention to detail and people. We will value commitment, a high sense of responsibility, orientation towards the customer, achievement, and problem-solving, enjoyment of teamwork, and initiative.

CLAIMS HANDLER FOR SERIOUS INJURIES LAS PALMAS DE GRAN CANARIA - MAPFRE ESPAÑA

To analyze and perform within the field of motor claims management, to handle Personal injury claims (Serious Injuries):

• The correct incoming information of the claim, determining coverage based on the conditions and by virtue of what was contracted by the insured, setting its valuation in the first instance.
• The application of coverages according to established technical criteria and procedures or under supervision, of processing (capture, opening, processing, and closing) to provide service and information regarding claim files in their scope, ensuring a quality service.
• The management of invoice payments for providers and clients, as well as proposing offers to the insured and opposing parties, in order to guarantee the resolution of the claim under the best time and cost conditions.
• The commissioning and coordination of internal and external providers to guarantee the approved objectives of profitability, quality, fraud, and customer service.
• The fight against fraud to guarantee compliance with the contractual obligations subscribed by the entity.
• MANAGEMENT OF PROCESSING INCIDENTS THAT REQUIRE A HIGH NUMBER OF INTERACTIONS WITH THE INSURED (PRIMARILY VIA TELEPHONE) FOR THEIR RESOLUTION.

Temporary vacancy

Location: POETA AGUSTIN MILLARES SALL, 3 - LAS PALMAS DE GRAN CANARIA

Flexible schedule