Front Office Manager

• 3-5 years of experience in hotel reception, including experience in coordination or team responsibility.

• Experience in shift organization and team management.

• Ability to plan and coordinate multiple agendas and activities simultaneously.

• Experience in reservations, check-in, check-out, and customer service.

• Organized, resourceful, autonomous profile oriented toward detail.

• Leadership, communication, and problem-solving skills.

• Clear customer orientation and a vocation for service.

🌍 Languages

🇪🇸 Spanish: full professional proficiency

🇬🇧 English: full professional proficiency

🇫🇷 French: desirable

🇩🇪 German: desirable

📢 We are looking for a Front Office Manager!

• Lead, organize, and supervise the reception team.

• Plan shifts, schedules, coverage, and task distribution.

• Coordinate guest agendas during their stay.

• Supervise appointments, consultations, treatments, analyses, and wellness activities.

• Coordinate information between reception, the medical/healthcare team, treatments, and other departments.

• Supervise reservations, check-in, check-out, room assignment, and special requests.

• Manage incidents, complaints, and guest needs.

• Supervise payments, billing, and cash closures.

• Train, support, and develop the team.

• Guarantee compliance with procedures and quality standards.

🔹 What are we looking for?

Do you have experience leading reception teams and are you passionate about offering personalized, high-quality service?

We are looking for a Front Office Manager to join a medium-sized hotel establishment specializing in health, wellness, and personalized care.

The position will play a key role in the organization of the department, combining team leadership, planning, and coordination of the guest experience.

🔹 What will your responsibilities be?

Experience with hotel PMS is desirable, especially Ulyses, as well as knowledge of Channel Manager / hotel distribution systems and office tools. As well as scheduling and agenda management tools.

✨ What we offer

📩 If you are interested in being part of this project, we would love to meet you.