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Guest Experience

On-site in Benidorm·Full-time·Added 5 days ago (last checked 16 Oct)

Magic Costa Blanca

27 open roles

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Overview

Work mode: On-site, Benidorm
Contract: Full-time
English: Required
Education: University degree

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

- Client orientation.

- Studies related to the field of tourism.

- Languages: Fluent English, others will be valued.

- Minimum of one year of hotel experience (in the required position or in hotel reception).

-Availability to work various shifts.

Pay & benefits

What you'll get

We offer:

- Digital access to employment documents.

-Payflow for salary advances.

-VIP District with exclusive discounts.

-Positive work environment and opportunities for development.

The role

At Magic Hotel Group, we need to incorporate Guest Experience into our team for our hotel establishments in Benidorm (Alicante). You will have the opportunity to develop yourself in a dynamic environment and be part of a continuously growing company.

What you'll do

Functions:
Reporting directly to the establishment's Main Management, your main responsibilities will be:

- Customer service.

- Management of complaints and claims.

- Management and response to reviews on the Tripadvisor, Google and Booking.co platforms

How you'll work

-Contract type: Permanent seasonal contract.

- Working day: Full time.

What drives us

- Commitment that builds trust and genuine connections.

- Warm and personal hospitality.

-Innovation that surprises and inspires.

-Diversity that enriches us and helps us grow.

About Magic Costa Blanca

Magic Costa Blanca is a hospitality group operating a portfolio of hotels and resorts along Spain's Costa Blanca, primarily in the Benidorm area. The company focuses on providing holiday accommodation and leisure services, with a strong emphasis on guest experience and entertainment. With a significant number of properties in one of Spain's most popular tourist destinations, it is a well-established player in the Spanish hospitality sector.

For international professionals, Magic Costa Blanca offers opportunities in hotel operations, including reception, food and beverage, kitchen, housekeeping, and animation. The company's workforce is diverse, and roles often require Spanish language skills, but the hospitality industry in the region is accustomed to welcoming staff from various countries. Working here provides a chance to live and work in a vibrant coastal city with a strong tourism industry.

Industry: Hospitality
Headquarters: Benidorm, Spain
In Spain: Benidorm
Website: magiccostablanca.com

Good to know if you are moving

Based in Benidorm, a major tourist destination on Spain's Mediterranean coast, offering a lively work environment.
Roles are primarily in hospitality operations, including kitchen, service, housekeeping, and entertainment.
Spanish language skills are typically required for guest-facing positions, but the company serves an international clientele.
Seasonal and permanent positions are common in the hospitality sector, with opportunities for career growth in hotel management.
The company operates multiple hotels, providing a range of experiences across different properties.

In their own words

About the company & team

Bringing joy, excitement, and wonder... making magic.

At Magic Hotel Group, we believe that every person who joins our team becomes part of a story that goes beyond hospitality. We are a family business that has grown without losing its essence: creating authentic and memorable experiences. Our magic is born from commitment and genuine hospitality, with more than 4,480 rooms and a team of 5,000 professionals who share an environment based on trust, respect, and enthusiasm.

We hold the Bioscore certification, reflecting our commitment to sustainability and responsible tourism.

All open roles at Magic Costa Blanca