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Customer Service, Post-Sales

On-site in Pinto·Full-time·Added 22 days ago

MediaMarkt España

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Pinto
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

Experience in customer service.
Solid communication skills, both telephone and written.
Organizational skills.
Open to continuous learning.
Knowledge of office automation and the Office suite.

Nice to have

Proficiency in English and/or Catalan will be positively valued

The role

What you'll do

Resolve end-customer inquiries and incidents.
Manage related processes.
Telephone and online assistance.
Follow up with customers and the status of requests.
Report relevant incidents and inquiries directly to guarantee their resolution.
Coverage of technical incidents with purchased products.
Coverage of any incident that may arise for a customer after the purchase of a product and/or service

Job Infos

Location: Pinto
Service Pro 360
Department: Call-Center
Entrylevel: Professionals
Type of Employement: Full Time
Working Hours: 40
Persona: Job Requisition Tech Employee
Recruiter:
Recruiter: Moisés Rueda Rodríguez

About MediaMarkt España

Industry: Retail
Website: mediamarkt.es

In their own words

About the company & team

Do you want to be part of the future of retail? Let's Go!

At MediaMarkt, "Let's Go!" is more than a slogan, it is an attitude. We are passionate about technology and we want to inspire both our customers and our team. We are looking for talent to share this passion and build the shopping experience of the future together, with more than 7,000 people in Spain.

MediaMarkt is the leading omnichannel company in Spain and Europe in the distribution of consumer electronics and related services. We are part of the MediaMarktSaturn group, with more than 1,000 stores in 11 countries and a global team of more than 52,000 people. In Spain, we have 112 establishments, an online store, a Logistics Center and Service HUB in Pinto (Madrid), and our Head Offices in El Prat de Llobregat (Barcelona).
We work every day to be the first choice for our customers as a trusted omnichannel retailer, offering tailored solutions in a technology-driven world. Our success is based on constant adaptation to new consumption trends, a wide variety of products, services, and solutions, and on providing a unique and personalized shopping experience. All this, with a firm commitment to leaving a positive legacy in society and the environment.
The best solutions arise when diverse perspectives come together. That is why, at MediaMarkt, we value diversity, promote equal opportunities, and foster inclusion, creating an environment where all people can develop and contribute their talent. Thus, we work to be the benchmark company as The Experience Champion within the consumer electronics sector.
Join our team and let's build a diverse, innovative, and exciting future together! Let's Go!

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