The English-language job board for Spain

Customer Service

On-site in Igualada·Full-time·Added 3 days ago (last checked 13 Oct)

Agency

Adecco España

5404 open roles

Apply

Overview

Work mode: On-site, Igualada
Contract: Fixed-term contract, full-time hours
Hours: Monday to Friday
Spanish: Fluent
English: Required
Other languages: Catalan
Experience: 2+ years
Education: University degree

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

- Training in Administration, Commercial Management, or related areas.

- Minimum of 2 years of experience in similar positions, combining customer service and administrative tasks.

- Excellent verbal and written communication skills.

- Native level of Catalan and Spanish, as well as a medium/high level of English.

- Ability to solve problems and make decisions autonomously.

- Outstanding competencies in organization, customer orientation, and communication skills.

- Advanced typing skills, with a minimum speed of 200 words per minute.

- Proficiency in IT tools and internal ERP management programs.

- Immediate availability, although the notice period will be valued depending on the selection phase.

- Ability to work under pressure and prioritize tasks during high-demand periods.

- Proactive attitude and focus on continuous improvement.

Nice to have

- Experience in companies within the industrial or chemical sector will be valued.

Pay & benefits

What you'll get

- Initial and continuous training so that the candidate can quickly adapt to internal processes and continue developing professionally.

- Temporary contract with the possibility of becoming permanent, providing job stability and long-term projection within the company.

- Schedule from Monday to Friday, 08:00 to 17:00, allowing for work-life balance with a fixed schedule.

- Positive and collaborative work environment, where teamwork and personal development are encouraged.

If you are excited by the idea of being part of a company that values commitment, professionalism, and customer service, do not hesitate to apply for this offer. We look forward to meeting you and discovering how you can contribute to the team!

The role

Are you passionate about dealing with people and administrative management? Are you looking for an opportunity to grow professionally in a company with a dynamic and energetic environment? If you have experience in customer service and are interested in being part of an organization in the chemical sector located in Igualada, Barcelona, this offer is for you!

What you'll do

Functions:

Administrative management of orders and inquiries following internal procedures.
Direct customer service via telephone and email, ensuring professional and friendly communication.
Agile and effective resolution of incidents and problems.
Coordination with different internal departments such as warehouse, transport, and quality.
Escalation of complex cases to specialized areas for proper resolution.
Updating and maintaining databases related to customers and orders.
Accurate documentation of incidents and actions taken for their resolution.
Proposal of improvements in internal customer service processes.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com