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Service Technician

On-site in Madrid·Part-time·Added today (last checked 12 Nov)

MediaMarkt España

118 open roles

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Our summary

Hours: 15 hours a week
Work mode: On-site, Madrid
Contract: Part-time
Spanish: Expected (ad in Spanish)

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in repairs of microcomputing, mobiles, screens, and computers.
Experience in Software and Hardware installation.

Nice to have

Orientation towards customer satisfaction.
Process orientation.
Organization, order, cleanliness, and systematic approach.
Communication skills
Service spirit.
Assertiveness.
Proactivity.

The role

Provide excellent after-sales service in the store to guarantee customer satisfaction and loyalty to the brand and contribute to after-sales business objectives.

What you'll do

Perform the MediaMarkt Services sold by the sales staff that are executable in-store: Updating different devices, initial startup, configuring devices, SAFE&GO, etc.
Perform basic mobile and IT repairs for products out of warranty.
Perform an initial filter in-store to resolve incidents that only require a software change or update, thus avoiding shipment to the industry and consequently achieving a reduction in TAT and an increase in customer satisfaction.
Ensure the rigorous management of the various administrative and reporting processes related to the provision of services or repairs performed.

How you'll work

Location: Rivas Vacía Madrid
Media Markt Rivas Vaciamadrid
Department: Store - Checkouts / Info / Service
Entrylevel: Recent Graduates
Type of Employement: Part-time
Working Hours: 15
Persona: Job Requisition Store Employee
Recruiter:
Recruiter: Mar Maroto Domingo

About MediaMarkt España

Industry: Retail

In their own words

About the company & team

Do you want to be part of the future of retail? Let's Go!

At MediaMarkt, "Let's Go!" is more than a slogan, it is an attitude. We are passionate about technology and we want to inspire both our customers and our team. We are looking for talent to share this passion and build the shopping experience of the future together, with more than 7,000 people in Spain.

MediaMarkt is the leading omnichannel company in Spain and Europe in the distribution of consumer electronics and related services. We are part of the MediaMarktSaturn group, with more than 1,000 stores in 11 countries and a global team of more than 52,000 people. In Spain, we have 112 establishments, an online store, a Logistics Center and Service HUB in Pinto (Madrid), and our Head Offices in El Prat de Llobregat (Barcelona).
We work every day to be the first choice for our customers as a trusted omnichannel retailer, offering tailored solutions in a technology-driven world. Our success is based on constant adaptation to new consumption trends, a wide variety of products, services, and solutions, and on providing a unique and personalized shopping experience. All this, with a firm commitment to leaving a positive legacy in society and the environment.
The best solutions arise when diverse perspectives come together. That is why, at MediaMarkt, we value diversity, promote equal opportunities, and foster inclusion, creating an environment where all people can develop and contribute their talent. Thus, we work to be the benchmark company as The Experience Champion within the consumer electronics sector.
Join our team and let's build a diverse, innovative, and exciting future together! Let's Go!

All open roles at MediaMarkt España