IT Service Specialist

• Degree in Computer Science, Telecommunications, Industrial Engineering (ICT specialty), Higher Vocational Training (ASIR) or equivalent training.
• Previous experience in IT service operation and/or administration of systems, platforms, and networks.
• Ability to work in multidisciplinary environments.
• Good communication and collaboration skills with clients, users, and technical teams.
• Capacity for organization, documentation, and activity monitoring.

We are looking for people capable of operating in complex technological environments, with a collaborative attitude, service orientation, and the ability to adapt to the changing needs of a strategic project.

• High international impact projects in leading aeronautical programs, collaborating with the most important companies in the sector.
• Continuous professional development through technical training, certifications, and growth opportunities within a global company.
• Constant innovation. You will be part of cutting-edge projects related to new technologies, digitalization, and the development of complex systems.
• Collaborative and multicultural environment alongside professionals from different disciplines and nationalities, sharing knowledge, experience, and of course, a good atmosphere.
• National and international mobility. Opportunities to collaborate with teams and projects in different Bertrandt Group locations around the world.
• Flexible working model where you can combine on-site and remote work according to project needs.
• Work-life balance through policies that favor flexibility and the well-being of our teams.

We are currently looking to recruit several IT Service Specialists to participate in a new managed service linked to a Cyberspace Combat System. You will be part of a multidisciplinary team responsible for ensuring the operation, availability, and evolution of a critical technological platform, participating from the initial phases of the service and collaborating closely with technical teams, manufacturers, and the end customer.

Contribute to the operation, support, and administration of critical technological infrastructures, platforms, and services, ensuring their correct functioning, availability, and continuous evolution within a high-demand technological environment.

• Operate, administer, and provide support to technological infrastructures and IT services.
• Manage incidents, requests, problems, and changes following operational best practices.
• Administer physical and virtual servers.
• Manage VMware environments, storage, and backup solutions.
• Operate and administer OpenShift and Kubernetes platforms.
• Provide technical and functional support to engineering applications and tools.
• Manage data platforms, repositories, and associated services.
• Administer networks, communications, and perimeter security solutions.
• Monitor infrastructures, platforms, and services.
• Manage alerts and collaborate in operational cybersecurity activities.
• Participate in hardening and vulnerability remediation activities.
• Prepare and maintain technical documentation, operating procedures, and exploitation guides.
• Perform monitoring and reporting of the service activity.
• Coordinate with technical teams, suppliers, and manufacturers.
• Participate in continuous improvement initiatives and service evolution.