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Red Level Butler

On-site in Santa Cruz de Tenerife·Added 6 days ago (last checked 15 Oct)

Meliá Hotels

6 open roles

Overview

Work mode
On-site, Santa Cruz de Tenerife
Spanish
Fluent
English
Required
Education
University degree
Benefits
Flexible pay plan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Education in Tourism, Public Relations, Social Sciences, or related fields.
  • High level of Spanish and English. Knowledge of a third language will be positively valued.
  • Previous experience in similar positions within the hotel sector, preferably in luxury or high-category establishments.
  • Knowledge of butler services and hotel operations.
  • Proficiency in computer tools, especially Microsoft Office 365. Experience with hotel management systems will be valued.
  • Strong customer orientation and a passion for delivering memorable experiences.
  • Communication skills and the ability to build close, trusting relationships with guests.
  • Organizational, planning, and attention-to-detail skills.
  • Proactive, solution-oriented attitude focused on continuous improvement.
  • Ability to work collaboratively in multidisciplinary teams.

Pay & benefits

What you'll get

  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

The role

Located in a privileged setting facing the Atlantic Ocean, Gran Meliá Palacio de Isora is one of Tenerife's most iconic resorts and a benchmark in the luxury segment. In our hotel, every detail counts to create memorable, personalized experiences for our guests. That is why we are looking for people passionate about excellence in service, capable of anticipating our guests' needs and turning every stay into something extraordinary.

As a Butler, you will be the person responsible for designing and accompanying the experience of our VIP guests and those staying in higher-category rooms. Your mission will be to offer personalized, warm, and exceptional service, anticipating their needs and ensuring a unique stay that reflects the highest standards of hospitality and luxury.

What you'll do

  • Manage the comprehensive experience of VIP guests and clients staying in higher-category rooms, personalizing their stay and exceeding their expectations.
  • Welcome guests, accompany them upon arrival, and ensure they have all the necessary information about the hotel's services and facilities.
  • Handle and manage requests, special needs, and personalized services, ensuring a swift response and an excellent experience throughout the stay.
  • Provide advice on destinations, activities, experiences, and services, making recommendations tailored to each guest's interests and preferences.
  • Coordinate butler services and collaborate with the different hotel departments to ensure a flawless experience.
  • Manage incidents and opportunities for improvement following established procedures, contributing to the satisfaction and loyalty of our guests.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry
Hotels
Founded
1956
Employees
40,000–50,000
Headquarters
Palma de Mallorca, Spain
In Spain
Palma de Mallorca, Madrid, Barcelona and 17 more
Website
melia.com

Good to know if you are moving

  • Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
  • The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
  • As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
  • The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
  • Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

About the company & team

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and prevent fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

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