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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Santa Cruz de Tenerife
No relocation package mentioned.
This job was automatically translated to English.
"The world is yours with Meliá"
Continuing at Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.
Are you ready to take the next step in your career with us?
SCOPE: HOTEL DEPARTMENT: FRONT OFFICE
MISSION: Fulfill the daily operations of the department, committing to achieving excellence in customer satisfaction. Work together with the team to meet and exceed customer service expectations.
Personalize each interaction with a guest using their name during conversations.
Be responsible for maintaining guest profiles to ensure an accurate source of information about each customer's needs and preferences.
Be aware of potential VIPs arriving or visiting different areas of the hotel. Ensure they are received and escorted to their destination.
Efficiently handle all administrative tasks at the front desk, ensuring the accuracy of guest accounts and the correct billing/charging of guest credit cards, following local regulations regarding payment limits.
Handle all guest complaints in a professional, empathetic, and personal manner.
Ensure that all relevant information is promptly communicated to the front desk management team.
Seek ways to continuously improve knowledge and personal skills and be actively involved with leaders in creating best practices in the office.
Support the rate strategy established by the Revenue team. Maximize hotel sales and revenue by promoting Upselling/Cross-selling.
Ensure guests receive a fast and efficient check-in and check-out process. If applicable, be knowledgeable about the digital check-in process to assist guests accordingly.
Handle phone calls from internal and/or external guests, unless the hotel has a centralized Guest Service Line.
Become an ambassador of the hotel at all times when representing the company.
Be responsible for maintaining guest profiles to ensure an accurate source of information about each customer's needs and preferences.
Ensure that all relevant information is immediately communicated to the front desk management team.
Ability to work under supervision, be courteous and helpful with both colleagues and guests, have good communication skills, be enthusiastic and willing to learn.
Ability to understand and exceed guest expectations and needs.
Support, maintain, and enforce hotel service standards.
Ensure that all customer inquiries or requests are handled politely and efficiently, within an acceptable timeframe.
To know the Brand philosophy and comply with the standards, operational manuals, and identity guidelines applicable to the department.
To look after the guest experience and personalize their stay, anticipating their needs and exceeding their expectations.
To handle guest incidents, communicating the actions taken to the person in charge. To escalate the incident to the person in charge if a solution cannot be provided.
To know the Guest Voice objectives and carry out the necessary actions to achieve them.
To support the person in charge with the Sensorial Architecture established for their areas.
To know and promote the hotel's services and facilities, as well as the entertainment program, experiences, and events.
REMEMBER: Before submitting your application, you must inform your direct supervisor and/or Hotel Director, and your Human Resources manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or block the submission of an application, but they must be duly informed.
Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.
Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.
At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.
Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.
To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".
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