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Customer Service Assistant for Mercadona Online

On-site in València·Part-time·Added yesterday (last checked 29 Oct)

Mercadona

373 open roles

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Our summary

Salary
€10,405 - €14,079 a year
Hours
Rotating shifts
Work mode
On-site, València
Contract
Part-time
Education
Vocational training (FP Grado Medio)

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

- Excellent level of writing, spelling, and typing.

- Communication and teamwork skills.

Nice to have

- Previous experience in Customer Service is valued.

- Good level of Spanish and English is valued.

- Driving license and own vehicle are valued.

Education & certifications

- Minimum studies in Vocational Training (Intermediate or Higher) and/or High School.

Pay & benefits

What you'll get

🎓 Ongoing training and professional growth.

👥 Good working environment and job security.

🔒 Stability and team culture.

🏥 In-house medical service.

🏢 Innovative and collaborative offices.

The role

We are currently looking for committed and talented professionals to strengthen our team. We offer a challenging work environment, professional development opportunities, and the possibility to contribute to the success of our Customer Service team.

What you'll do

- Provide support for customer issues regarding their online purchases via phone, email, and chat.

- Management of complaints, refunds, and collection of feedback to improve our service.

First of all, we need you to...

  • A passion for customer service

  • You are not complacent and you seek continuous improvement

  • You are willing to take on new work challenges

How you'll work

- Availability to work 20h/week on rotating shifts.

20 h/week

Annual remuneration

between

10,405€ to 14,079€

Experience and Skills

What we ask of you

About Mercadona

Mercadona is Spain's largest supermarket chain and a leading food retailer in the Iberian Peninsula. Founded in 1977 in Valencia, it operates over 1,600 stores across Spain and Portugal, with a workforce exceeding 90,000 employees. The company is known for its vertically integrated supply chain, private-label products, and a strong focus on operational efficiency and customer service.

Mercadona's headquarters are in Valencia, and it has a significant presence throughout Spain, with stores, logistics centers, and offices in nearly every region. The company is deeply rooted in Spanish culture and is a major employer, offering stable, long-term contracts and internal promotion opportunities. For international professionals, Mercadona provides a unique opportunity to work in a large, stable Spanish company, though most roles require Spanish language proficiency and are focused on retail operations, logistics, and technical maintenance.

Industry
Retail
Founded
1977
Employees
50,000–100,000
Headquarters
Valencia, Spain
In Spain
Valencia, Madrid, Barcelona and 19 more

Good to know if you are moving

  • Mercadona is the largest supermarket chain in Spain, with over 1,600 stores, making it a stable and prominent employer.
  • The company is headquartered in Valencia, Spain, and has a strong presence across all Spanish regions.
  • Mercadona offers permanent contracts and internal promotion opportunities, which are attractive for long-term career development.
  • Most roles require Spanish language proficiency, as they involve direct customer service or operational tasks.
  • The company is known for its 'Total Quality' model, which emphasizes employee training and customer satisfaction.
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