Change and Problem Manager

We are looking for a Change and Problem Manager with extensive experience in complex and high-criticality technological environments, to lead the integral management of major changes, guarantee their correct execution, and contribute to the continuous improvement of service processes.

The selected person will be an operational benchmark in change and problem management, working in a coordinated manner with internal teams, providers, and the client, with a special focus on traceability, risk prevention, and service quality.

• Manage the end-to-end queue of major changes in tools such as Jira and/or Remedy, prioritizing actions according to established procedures and criteria.
• Keep change management tools up to date, ensuring the complete documentation and traceability of each initiative.
• Perform follow-up on assigned changes and respond to requests received by email.
• Assume the management and coordination of major and transversal changes, ensuring their correct planning, execution, and closure.
• Prepare, convene, and lead CAB and eCAB meetings, identifying critical points in advance and convening the necessary stakeholders.
• Execute the actions derived from the CABs in a timely and proper manner, ensuring compliance with the approved plan.
• Participate in other decision-making committees and propose process improvements based on experience, best practices, and lessons learned.
• Guarantee the correct documentation of changes and the quality of the recorded information.
• Report continuously to the Change and Problem Manager, ensuring operational coherence and alignment.
• Identify, analyze, and communicate risks associated with technical and operational changes.
• Coordinate with providers and internal areas to anticipate risks and ensure safe executions.
• Act as a benchmark in specific areas of the service, providing functional and operational knowledge.
• Apply and transfer best practices to improve the efficiency, quality, and maturity of the change management process.

• Workplace: L’Hospitalet de Llobregat, Barcelona.
• Work modality: On-site.
• Working day with rotating shifts from Monday to Friday, within the time slot between 06:00 and 22:00 h.
• The start time may be at 06:00, 07:00, 08:00, or 09:00 h, depending on the service planning.
• Summer schedule: the same rotating shift scheme will be maintained, between 06:00 and 22:00 h.

• On-call availability will be required one week out of every five, according to the following schedule:
• From Monday to Friday: from 18:00 to 08:00 h the following day.
• Saturdays, Sundays, and holidays: availability throughout the entire day, from 00:00 to 23:59 h.
• During the on-call period, it will be necessary to:
• Be reachable and have availability to connect remotely to the client's systems.
• Reside or be able to travel to a maximum distance of one hour from the client's workplace, to attend to exceptional or catastrophe situations.

If you have experience managing critical changes, the ability to lead decision-making committees, and an orientation toward continuous improvement, we want to meet you!