Operations Technician

At Metrica España we are looking to hire an Operations Technician to manage and support a portfolio of employees throughout their entire lifecycle in the company, from their onboarding to their departure.

• Manage a portfolio of employees, monitoring their entire lifecycle in the company, from onboarding to offboarding.
• Coordinate and manage the administrative processes associated with the onboarding, monitoring, and departure of professionals.
• Act as the point of contact for employees, resolving doubts, managing requests, and monitoring incidents.
• Manage vacations, absences, and other administrative needs of the assigned resources.
• Monitor and control employee hour reporting, ensuring its correct completion and validation.
• Collaborate in the billing processes associated with the managed services and resources.
• Coordinate with different internal departments to guarantee the correct functioning of operational processes.
• Monitor employee needs and anticipate possible incidents, ensuring efficient management and a good experience throughout their career in the company.
• Manage a high volume of resources, prioritizing tasks and guaranteeing compliance with established procedures and deadlines.

• Previous experience in employee management, personnel administration, or resource management in a technology consultancy.
• Knowledge of the standard operational processes of an IT consultancy and the lifecycle of its professionals.
• Ability to manage a high volume of employees and tasks in an organized and efficient manner.
• Proactive, flexible, and problem-solving profile with the ability to adapt to a dynamic environment.
• Communication skills and employee orientation, with the ability to manage incidents and find solutions.
• Responsibility, autonomy, attention to detail, and orientation toward meeting deadlines.
• Capacity for organization, planning, and prioritization of tasks.

• Experience or knowledge in billing processes.
• Experience in the control and monitoring of hour reporting.
• Knowledge in the management of vacations, absences, and resource availability.
• Experience in the coordination of onboarding and offboarding processes.

We offer you the opportunity to be part of a solid and growing company, within a collaborative team where you can contribute your knowledge, take on new challenges, and continue to develop professionally.

We are looking for a committed person with initiative and a desire to contribute to the improvement of operational processes, who enjoys working with people and knows how to operate in an environment with multiple priorities.

If you have experience in employee management within the IT sector, you like dynamic environments, and you are looking for a new professional challenge, we want to meet you!