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Global Service Excellence Leader

On-site in Spain·Added 20 days ago (last checked 26 Oct)

Agency

Michael Page España

2421 open roles

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Our summary

Contract: Permanent
English: Required

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Skills

Requirements

We are interested in speaking with executives who combine deep technical credibility with strong commercial and leadership capabilities.

The ideal candidate will bring:

Extensive leadership experience within global service organisations.
Background in industrial equipment, automation, engineered systems or related technology-driven environments.
Experience managing large, international and multi-layered service teams.
Engineering degree or equivalent technical foundation.
Proven ability to lead organisational transformation and talent development initiatives.
Strong strategic mindset combined with a hands-on understanding of service operations.
Ability to engage effectively with highly technical field-based teams while operating confidently at Board and Executive Committee level.
Strong business acumen and customer-oriented leadership style.

Pay & benefits

Great opportunity

The role

Resumen

Page Executive is partnering with a global industrial technology company seeking an experienced executive to lead and transform its international services organization.This role represents a unique opportunity to shape the future of a global service operation, bringing fresh leadership, developing high-performing teams, and driving the next phase of organisational growth.

Global Service Excellence Leader
An exciting opportunity to lead a global services organisation.

¿Dónde vas a trabajar?

Global industrial company.

Descripción

Define and execute the global services strategy in alignment with the company's growth objectives.
Lead and develop an international leadership team, fostering a culture of performance, accountability and continuous improvement.
Drive organisational effectiveness and scalability across a large, geographically dispersed services function.
Ensure strong alignment between service operations, commercial teams and customer success objectives.
Establish and monitor key performance indicators (KPIs) to enhance operational performance and customer experience.
Oversee service agreements, support models and customer-facing service delivery frameworks.
Identify opportunities to improve efficiency, service quality and long-term customer value.
Act as a strategic partner to senior leadership on matters relating to customer support and service operations.

¿A quién buscamos (H/M/D)?

We are interested in speaking with executives who combine deep technical credibility with strong commercial and leadership capabilities.

The ideal candidate will bring:

Extensive leadership experience within global service organisations.
Background in industrial equipment, automation, engineered systems or related technology-driven environments.
Experience managing large, international and multi-layered service teams.
Engineering degree or equivalent technical foundation.
Proven ability to lead organisational transformation and talent development initiatives.
Strong strategic mindset combined with a hands-on understanding of service operations.
Ability to engage effectively with highly technical field-based teams while operating confidently at Board and Executive Committee level.
Strong business acumen and customer-oriented leadership style.

¿Cuáles son tus beneficios?

Great opportunity

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.