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UCCE/PCCE and Webex CC Engineer (100% remote)

On-site in Madrid·Added 10 days ago (last checked 26 Oct)

Agency

Michael Page España

2421 open roles

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Our summary

Salary: €33,000 - €45,000 a year
About €2,090 - €2,720 a month after tax.
Contract: Permanent

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Permanent contract directly with the company.
Salary: €33,000 / €45,000 depending on experience; we are looking for profiles with 1 to 5 years of experience.
Schedule: 8:00h/9:00h - 17:00h/18:00h Monday to Thursday, Friday from 8:00h to 14:00h or 9:00h to 15:00h, July and August from 8:00h to 15:00h.
Practically 100% remote (residency in Madrid).

If you are interested, apply now!

The role

As a UCCE/PCCE and Webex Engineer in Madrid, you will work in the Technology area of a company in the Retail sector. You will manage collaboration and contact center environments to contribute to the continuity of technological operations.

A company in the Telco sector is looking to incorporate a UCCE Technical/Engineer profile
Company in the Telco sector

What you'll do

Manage UCCE, PCCE, and Webex Contact Center platforms to ensure their availability.
Configure and maintain service flows within the contact center environments.
Supervise the operation of collaboration and communication tools.
Analyze technical incidents and apply solutions to reduce service interruptions.
Perform configuration adjustments according to the operational needs of the Technology area.
Document configurations, incidents, and changes made to the platforms.
Coordinate incident resolution with the technological teams involved.
Participate in improving the use of UCCE, PCCE, and Webex Contact Center in the Retail environment.

Who are we looking for (M/F/D)?

The selected candidate must meet the following requirements:

Higher Technician degree or a Bachelor's degree in any of the Information and Communication Technology specialties.
Knowledge of Contact Center Enterprise (UCCE, PCCE, ICM), Customer Voice Portal (CVP), UCCX, Unified Intelligence Center (CUIC), Finesse, ECE, UCS.
Knowledge of Linux and SQL environments

Valuable:

Webex Calling.
Webex Contact Center.
CUCM, CUBE, and IM&P.
ECE, UCS, VMware.
Cisco Certifications.
Other Contact center Caas

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.