Senior Auto Claims Handler

We are looking for a professional with experience in auto claims processing, responsible for managing files while guaranteeing quality, efficiency, and SLA compliance, as well as participating in complex cases.

• Senior Auto Claims Handler
• Leading International Expert Office

• Comprehensive processing of motor claims.
• Management of CICOS, SDM, and conventional agreement files.
• Processing of material damage.
• Management and follow-up of personal injury claims. (valuable)
• Control and validation of medical expenses and other consequential damages.
• Management of subrogation and recoveries.
• Processing of international claims.
• Management of module compensation and processes between insurance entities.
• Relationship with policyholders, brokers, loss adjusters, workshops, suppliers, and insurance companies.

• University or professional training related to Insurance, Law, Business Administration, or similar is valued.
• Specific training in insurance and claims management is valued.

• Minimum 5 years of experience in automobile claims processing.
• Demonstrable experience in:
  • CICOS Agreement.
  • SDM System.
  • Conventional management.
  • Own damage.
  • Personal injury. (valuable, not essential)
  • Medical expenses.
  • Subrogation/Recoveries.
  • International claims.
  • Module compensation.

Technical skills

• Extensive knowledge of the regulations and procedures of the Spanish insurance sector.
• Knowledge of agreements between insurers.
• Ability to analyze liability and coverage.
• Regular use of claims management platforms.

Competencies

• Customer and service orientation.
• Organizational and planning skills.
• Decision-making and problem-solving skills.
• Technical quality and attention to detail.
• Communication and negotiation skills.
• Ability to work under deadlines and objectives.

Special consideration will be given to

• Experience in insurance companies as well as in TPA (Third Party Administrator) companies, outsourced services, or claims management platforms for insurers.
• Experience managing portfolios for several companies simultaneously.
• Operational knowledge of the processes of an insurance entity beyond file management, including module compensation, subrogation, and international claims.
• Professional English level (desirable).