Field Service Assessment Technical Advisor

The Field Service Assessment Technical Advisor will be responsible for providing technical support during field service outages, carrying out inspections and assessments of gas and steam turbine and generator components, and supporting the development and implementation of the Field Service Quality Management System (QMS).

The position combines field-based technical responsibilities with office-based quality management and project coordination activities. The successful candidate will work closely with the Field Service Backup Office, Field Service Assessment Manager, Programme Managers (PMs), Repair Engineering and Customer Support Engineering departments.

The role will require regular participation in field service outages, with an estimated field assignment of approximately four months per year, depending on Field Service (FS) business demand.

There may also be an opportunity to take on an additional role or expand the scope of responsibilities in the near to medium term, depending on business requirements and the individual's development.

Key Responsibilities and Duties

A. Field-Based Responsibilities – Field Service Assessment

During assigned outages, the individual will act as an FSA Technical Advisor (TA), providing technical support and supervision in the field.

• Attend field service outages and act as FSA Technical Advisor, assessing the condition of turbine and generator components and identifying potential defects or areas of concern.

• Assess the equipment and components within gas and steam turbines and generators, in accordance with the work scope provided by the Programme Management team.

• Identify, document and describe Non-Conformance Reports (NCRs), including technical findings and recommendations for corrective actions.

• Supervise and coordinate Non-Destructive Testing (NDT) activities performed by subcontractors during outages, ensuring compliance with applicable procedures and requirements.

• Perform NDT inspections when required, subject to the relevant qualifications and competencies.

• Review mechanical work scopes and technical recommendations to identify and plan the FSA inspections required during each outage.

• Interpret engineering drawings, field service procedures and technical documentation to assess findings and communicate recommended actions.

• Ensure the accurate collection, recording and management of inspection data and technical findings.

• Review inspection data sheets, ensuring that all relevant information is properly recorded and documented.

• Submit completed inspection data sheets (dirty data sheets) to the relevant internal departments and customers, and coordinate the transfer of information into clean data sheets for final reporting.

• Prepare and issue detailed inspection and outage reports, including technical findings, recommendations and proposed follow-up actions, within 5–7 days following the completion of the outage.

• Identify and propose opportunities for continuous improvement in inspection methods, processes and field service activities.

B. Office-Based Responsibilities – Quality Management and Project Coordination

Under the supervision of the Field Service Backup Office and Field Service Assessment Manager, the individual will support the development, implementation and continuous improvement of the Field Service Quality Management System.

• Review mechanical work scopes and technical recommendations to determine the FSA inspection requirements for upcoming outages.

• Prepare FSA inspection plans and generate resource histograms using Microsoft Excel.

• Identify and plan the resources, consumables, equipment and tooling required to execute inspection activities.

• Prepare inspection layout plans for components and parts when required.

• Support the Field Service team in planning and coordinating inspection activities before, during and after outages.

• Act as the Field Service Person in Charge (PIC) for assigned MPW projects, under the direction of the Field Service Backup Office Manager.

• Serve as the primary point of contact between the assigned Programme Manager and the Field Service organisation for the projects under responsibility.

• Coordinate and prepare the required Quality Management System documentation and technical deliverables.

• Review outage reports and ensure that all required technical and quality documentation is completed and submitted.

• Work closely with Programme Managers to coordinate and monitor outage deliverables throughout the pre-outage, execution and post-outage stages.

• Liaise with relevant colleagues and departments to request, prepare and consolidate the documentation and technical information required for successful project execution.

• Monitor the status of assigned deliverables and support the timely completion of project documentation.

• Develop, maintain and continuously improve the Field Service Quality Management System, covering planning, execution, documentation and reporting activities.

• Develop, review and revise QMS documentation, including procedures, work instructions, inspection data sheets, templates and other relevant technical documents.

• Ensure consistency and standardisation of Field Service Assessment processes and documentation.

• Identify opportunities to improve quality processes, operational efficiency and technical reporting.

• Act as a technical and operational link between Field Service, Repair Engineering and Customer Support Engineering.

• Facilitate the exchange of technical information, inspection findings and component condition assessments between departments.

• Coordinate technical feedback and recommendations to support repair assessments, engineering evaluations and customer-related activities.

3. Other Duties and Responsibilities

• Communicate effectively and professionally with employees, colleagues, management, customers and subcontractors at all organisational levels.

• Maintain the highest standards of honesty, integrity and professional conduct.

• Comply with all applicable health, safety and environmental policies, practices and procedures.

• Promptly report unsafe conditions, activities or potential risks to Management and/or Human Resources.

• Actively participate in team initiatives to achieve departmental and company objectives.

• Contribute to a positive, collaborative and proactive working environment.

• Maintain the confidentiality of company and customer information, ensuring that confidential information is not disclosed to or used for the benefit of unauthorised third parties.

• Undertake additional responsibilities as reasonably required in line with business needs and the development of the position.

• A university degree or equivalent qualification in an engineering discipline is preferred but not essential.

• Previous experience or training in gas turbine maintenance, inspection or field service activities is advantageous but not essential.

• Knowledge of gas and steam turbine and generator components, inspection methods and maintenance practices is desirable.

• Non-Destructive Testing (NDT) qualifications, diplomas or relevant technical knowledge are preferred but not essential.

• Ability to interpret engineering drawings, technical specifications, field service procedures and inspection documentation.

• Understanding of inspection processes, component condition assessments and technical reporting.

• Good organisational and planning skills, with the ability to coordinate multiple activities and deliverables.

• Ability to prepare technical documentation, inspection plans, reports and quality management procedures.

At Mitsubishi Power EMEA, we are committed to building a workplace where people feel respected, included and able to contribute. 

Our strength comes from the different experiences, perspectives and expertise of our people. Across our business, we work with colleagues from a wide range of countries, cultures, disciplines and backgrounds, and we believe this diversity helps us make better decisions, solve complex problems and deliver stronger outcomes for our customers. 

We welcome applications from people of all backgrounds and make recruitment decisions based on skills, knowledge, qualifications, experience and potential. We are committed to providing a fair and consistent recruitment process, giving every candidate the opportunity to demonstrate what they can bring to the role. 

If you need any reasonable adjustments or support at any stage of the recruitment process, please let us know. We will work with you to understand how we can best support you.