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Overview
Job details
Fixed-term contract
Per the ad.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Madrid
No relocation package mentioned.
This job was automatically translated to English.
Pay & benefits
What you'll get
- Joining an official dealership of a leading brand such as Mercedes-Benz.
- Continuous training in product and premium customer service.
- Job stability and opportunities for professional development.
- Competitive salary + incentives based on objectives.
- Excellent work environment.
Requirements
What we're looking for
- Experience in customer service or contact center (valuable in the automotive sector).
- Excellent communication and customer service skills.
- Proactive profile, results-oriented and with a commercial focus.
- Proficiency in IT tools and CRM.
- Knowledge of the automotive sector or premium brands is valuable.
Nice to have
- Customer orientation (premium experience).
- Organizational and planning skills.
- Empathy and interpersonal skills.
- Orientation towards results and sales.
- Teamwork.
The role
At our official Mercedes-Benz dealership located in Madrid, we are looking to temporarily hire a Contact Center Agent in the BDC department to cover a leave of absence, whose mission will be to proactively manage the relationship with our customers, guaranteeing a premium experience and contributing to the growth of the workshop area.
What you'll do
- Management of workshop appointments (maintenance, repairs, technical campaigns).
- Making and receiving calls for customer acquisition and loyalty.
- Post-service follow-up to guarantee customer satisfaction.
- Promotion of aftersales services (Maintenance contracts, digital services, etc.).
- Database management and CRM updating.
- Support in commercial campaigns for the aftersales area.
Hiring process
If you want to be part of our team and contribute to offering premium mobility experiences, send us your application. We value diversity and inclusion, and we encourage all qualified individuals to apply.
Mobility Autocentro is a place where your talent and passion for excellence can make a difference. We look forward to meeting you!
About Mobility-Centro
Mobility-Centro is a leading Mercedes-Benz dealership group in Spain, headquartered in Madrid. With over 50 years of experience and more than 16 locations across the Madrid region, it provides new and used vehicle sales, after-sales services, and rental solutions. The company also operates a dedicated AMG, Maybach, and Brabus showroom, positioning itself as a premium automotive retailer.
- Industry
- Automotive Retail
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Alcalá de Henares, Aranjuez
- Website
- mobilitycentro.com
Good to know if you are moving
- Official Mercedes-Benz dealership network with multiple locations in Madrid and surrounding areas, offering stable employment in the automotive retail sector.
- Provides roles in sales, after-sales, and technical services, with opportunities for Spanish-speaking professionals.
- Company website lists open positions under 'Trabaja en Mobility-Centro', indicating active recruitment.
- Based in Madrid, a major European hub with good international connectivity and a large expat community.
In their own words
About the company & team
At Mobility Autocentro, we believe in a leadership model based on responsibility, transparency, and respect. We promote a work environment where people are the engine of success, fostering innovation, collaboration, and the development of internal talent.
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