Customer Service Agent - Insurance Sector

On-site in Madrid·Part-time·Added 5 days ago

Foundever

16 open roles

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Overview

Job details

€1,025 a month
Gross, as stated in the ad.
Part-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Madrid
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Temporary contract from October 19, 2026, to January 19, 2027.
28-hour work week, with irregular distribution*.
Salary: €1,025 gross per month for a 28-hour work week.
On-site work model.
Expected start date: October 19, 2026.

*Schedule
Monday: split shift from 10:30 to 14:00 and from 15:00 to 19:30.
Other days: from 15:30 to 20:30.
Alternate weekends.

Initial training
You will receive in-person and selective training to get to know the service and prepare you for the position:
Start: October 7, 2026.
Duration: 8 business days.
Schedule: Monday to Friday, from 15:00 to 21:00.
Training stipend: €10 gross per day, paid once the probationary period is completed.

Location
Paseo Imperial, 14, 28005 Madrid
Puerta de Toledo - Pirámides area.

Why join Foundever?
At Foundever, we believe that a good experience for people drives excellent customer service. You will be part of a company with opportunities to learn, grow, and share.

Additionally, you will have access to:

Real opportunities for professional development.
Language classes for employees.
Weekly activities within our employee experience program.
Discounts on technology and other services.
Wellness Room, with activities such as yoga, mindfulness, relaxation, and toning.
Bring a Friend program, with bonuses for recommending people from your circle.
Satisfaction surveys to continue improving our teams' experience.
Wellness resources and continuous training through initiatives such as:
- Move Well: routines and tips to incorporate physical activity into daily life.
- Eat Well: content, recipes, and ideas regarding nutritional habits.
- Live Well: tools for work-life balance, stress management, and mindfulness.
- Do Well: solidarity initiatives and actions with positive impact.

Create your best moments. Join #FoundeverLife.

The role

Are you interested in developing your experience in customer service within the insurance sector? At Foundever, we are looking for people with a customer orientation, clear communication, and the desire to be part of a dynamic team.

About Foundever

Foundever is a global leader in customer experience (CX) and business process outsourcing (BPO), providing customer service, sales, and technical support solutions to a wide range of industries. With a workforce of over 100,000 employees across more than 45 countries, the company operates contact centers and digital transformation services for major brands worldwide. Its global headquarters is in Miami, USA, and it is one of the largest CX providers in the world.

In Spain, Foundever has a significant presence with multiple delivery centers in cities such as Madrid, Málaga, Sevilla, and Barcelona. The company is known for its multilingual and multicultural work environment, frequently hiring international professionals for roles supporting various European markets, including German, French, Italian, Dutch, and Portuguese. For international hires, Foundever offers opportunities to work in a dynamic, fast-paced environment with career growth in customer service, sales, AI, and technology, making it an attractive option for those looking to relocate to Spain.

Industry: BPO
Founded: 2021
Employees: 100,000+
Headquarters: Miami, USA
In Spain: Madrid, Málaga, Sevilla and 1 more
Website: foundever.com

Good to know if you are moving

Foundever has multiple offices in Spain, including Madrid, Málaga, Sevilla, and Barcelona, offering a variety of locations for relocation.
The company frequently hires for multilingual roles (German, French, Italian, Dutch, Portuguese), making it a good fit for international professionals with language skills.
Many positions offer hybrid work models, providing flexibility for employees.
Foundever provides opportunities for career growth in customer service, sales, AI, and technology, with roles ranging from entry-level agents to senior technical leads.
The company is a global leader in CX, offering a stable and well-established work environment for international hires.

In their own words

Additional information

The Company is committed to equality, diversity, and inclusion for all individuals and implements a zero-tolerance policy against any form of harassment and discrimination. We promote blind CV screening.

All open roles at Foundever