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Customer Engineer in Zaragoza

On-site in Zaragoza·Full-time·Added 27 days ago (last checked 22 Oct)

Ncratleos

6 open roles

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Our summary

Hours: Rotating shifts, including nights
Work mode: On-site, Zaragoza
Contract: Full-time
Experience: 2+ years

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Skills

Ncratleos is hiring for this role in several places. This vacancy is in Zaragoza.

This job advert was originally written in Spanish.

Requirements

What we're looking for

Basic Requirements

• Previous experience in technical maintenance, installations, or hardware/software support.
• Availability to perform rotating shifts or on-call duties according to operational needs and agreements with customers.
• Availability for mobility throughout the national territory.
• Ability to prepare reports and use operational management tools.

Nice to have

Desirable Requirements

• Training or certification in Occupational Risk Prevention.
• Experience in support for Financial equipment (ATMs) and Networking systems.
• Experience working with operational metrics such as (SLA, Productivity, Retrips, Revisits).
• Previous knowledge of operational processes in technology companies or technical services.

The role

We are looking for a technical professional to play a key role in the installation, certification, implementation, and maintenance of equipment at our customers' facilities. The ideal candidate will be proactive, oriented toward providing high-quality service, and committed to customer satisfaction and meeting the operational objectives of the Services area.

Job Summary

This position is responsible for carrying out maintenance and installation activities on our customers' IT equipment, ensuring their correct operation and a positive customer experience.
Likewise, they will be responsible for preparing and reporting Activity Reports using the management tools established by the Company, complying with defined operational processes, and contributing to achieving the objectives set by the Services Management.

Customer Engineer

What you'll do

• Develops incident analysis/resolution activities and technical maintenance of customers' equipment, ensuring their correct operation and customer satisfaction.
• Is responsible for preparing and reporting Activity Reports, in accordance with the management tools established by NCR ATLEOS
• Contributes to and achieves the Operational Objectives set by NCR ATLEOS.
• Provides hardware and software support
• Handles and closes customer calls, from work assignment to the repair of the customer's incident, complying with the metrics established by NCR ATLEOS.
• Contributes to customer satisfaction
• Responds to customer problems and questions, using escalation mechanisms established by NCR ATLEOS if required
• Develops a teamwork environment with colleagues and other management groups
• Must establish a professional dialogue with the customer, based on the fact that, as a Customer Engineer, they are the representation of the NCR ATLEOS brand.
• Maintains the custody, inventory, and care of NCR ATLEOS assets assigned as work tools for the performance of their function (spare parts, software, documentation, intellectual property, etc.)
• Is responsible for the execution and compliance with the processes established for the correct performance of their function.
• Minimum of 2 years of experience in incident resolution and analysis in Financial equipment.
• Experience in electronics for the detection and resolution of incidents using appropriate tools, such as soldering irons, multimeters, etc.
• Experience in Hardware and Software resolution in microcomputing equipment.
• Experience in both Hardware and Software repair of ATMs.
• Proven experience in handling operating systems (Windows)
• Experience in loading operating systems, detection, and resolution of software incidents.
• Requires availability to perform shifts or on-call duties defined in rotating plans in accordance with the schedules established with customers for the performance of the work
• The possibility of night work is required to perform tasks at our customers' sites
• Preferably training in Occupational Risk Prevention and working at heights
• Mobility throughout the national territory is required
• Location: All NCR ATLEOS branches.