Customer Support Specialist - Spain

As a startup company, our way of working is constantly evolving, and you will have the opportunity to influence how we do things. We are passionate about product development, animal welfare, farmer well-being, and sustainable agriculture. As part of our team, you will be part of a dynamic company with great international growth ambitions.

We firmly believe that our grazing technology can be the greatest technological advancement in agriculture since the tractor!

What can we offer?

As a company still in our early stages, our way of working is continuously evolving, and you will have the opportunity to make an impact on how we do things. We are passionate about product development, animal welfare, farmer welfare and sustainable agriculture. As our colleague you will be part of an exciting company with enormous ambitions for international growth. We genuinely believe our grazing technology can be the biggest technological change in agriculture since the tractor!

We are looking for someone with the following:

• University degree or similar in a field relevant to the position (agriculture/livestock) or practical experience on a farm.

• Experience as a support consultant or in a similar role in a technology company or sector.

• Ability to troubleshoot hardware and software problems using various tools and methods.

• Great interest in our product and the ability to acquire knowledge about our technology.

• Good IT skills and experience with IT solutions.

• Excellent oral and written communication skills.

• Proficiency in Spanish (oral and written) and basic knowledge of English.

• A passion for solving complex technical problems will be positively valued, but it is not an essential requirement.

We are looking for someone who:

• Takes initiative, works independently, and prioritizes the most important tasks.

• Passionate about customer service in general, with a great ability to identify challenges and offer solutions.

• Independent and proactive.

• Efficient and able to work easily in a team.

• A team player with a vocation for service.

• Great attention to detail and a solid commitment to quality.

• A team player who collaborates effectively, shares knowledge, experience, and information, and supports colleagues in achieving team goals.

About you

We are looking for someone who has the following:

• A degree or equivalent in a field relevant to the position (agriculture/livestock) or practical on-farm experience.

• Experience as a support consultant or similar role in a tech company or industry.

• Ability to troubleshoot hardware and software issues using various tools and methods.

• Keen interest in our product and ability to gain competence in our technology.

• Good IT skills and experience with ICT solutions.

• Strong communication skills both orally and in writing.

• Fluent written and verbal communication skills in Spanish and basic English.

• Passion for resolving complex technical issues is preferred, but not a requirement.

We are looking for someone who is:

• Eager to show initiative, works independently and prioritises the most important tasks first.

• Passionate for customer service in general, and has an eye for discovering challenges and providing solutions.

• Independent and self-driven.

• Efficient and enjoys structure.

• A team player with a heart for the greater good.

• High attention to detail and a solid commitment to quality.

• A team player that cooperate well with others, share knowledge, experience and information, and support other team members in the pursuit of team goals.

Nofence has created the world's first virtual fencing solution for livestock. The technology consists of a solar-powered collar that communicates with an app via the cellular network. Through the app, farmers can set up new grazing zones in seconds. Livestock can graze for longer and in more areas, while their location can always be monitored. This translates into greater profitability, more free time for farmers, and better animal welfare.

With more than 3,000 customers in Norway, Sweden, the UK, Spain, Ireland, and the United States, we are expanding our team to grow in Spain.

Our support team is looking for a bilingual candidate (Spanish/English) to reinforce our team. Join us on this journey to revolutionize livestock farming and create a better life for farmers and animals!

The position involves daily customer follow-up and support case management. You will be an integral part of a team committed to a customer-centric approach. We are looking for an organized and enthusiastic person to join our team and provide excellent customer service.

To establish good relationships with customers, we need to understand their needs and guide them to make the most of our product. Previous experience working with farmers and livestock producers will be positively valued.

We are looking for an organized person with a flexible attitude in all aspects of the role. The ideal candidate is proactive, energetic, and hardworking, preferably with experience in the agricultural/livestock sector.

As part of our team, you will have the opportunity to grow along with the company, as development opportunities are unlimited both for our product and for our employees.

Title: Customer Support Advisor

Status: Full-time. 40 hours per week

Supervisor: Head of Spain

Location: Spain (preferably near Vitoria-Gasteiz)

The position will involve daily follow-up with customers and support cases. You will become an integral part of a dedicated team with a customer centric approach. We are looking for a structured and enthusiastic team member who is eager to provide excellent customer service.

To create good customer relations we need to be able to understand the customers needs and guide them through how to best utilize our product. Previous experience of working with farmers would be a great advantage.

We are looking for a structured candidate with a flexible approach to all aspects of the role. The right candidate is self-motivated, energetic, and hardworking, preferably with a background from agriculture. As a part of our team you will have the opportunity to grow together with the company, as the opportunities for development are endless both for our product and our employees!

Title: Customer Support Advisor

Status: Full-time position. 40-hrs a week

Supervisor: Head of Spain

Location: Spain (preferably closer to Vitoria-Gasteiz)

The main responsibilities of this position will be:

• Responding to customer inquiries via telephone, email, and ticket creation.

• Maintaining close contact with customers and ensuring a high level of satisfaction.

• Collaborating with other departments and teams within Nofence.

• Documenting and updating customer records and cases in our CRM system.

• Escalating complex issues to our Product and Engineering department.

• Contributing to the collection of statistics on our product performance.

• Ensuring the exchange of knowledge and information between the central and local support teams.

In the current growth phase of our team, we need someone adaptable and willing to contribute to tasks not related to support, such as:

• Contributing to projects across the organization.

• Improving the customer experience through proactive support: helping the customer gain knowledge and find solutions through our tools and information channels.

• Contributing to the development of the support team and the configuration of our structure.

Main Responsibilities

The main responsibilities for this role will be:

• Responding to inquiries from our customers via phone, email and ticketing system,

• Maintaining close customer contact and securing a high level of customer satisfaction.

• Collaborating across departments and other teams within Nofence.

• Documenting and updating customer records and cases in our CRM system.

• Escalating complex or unresolved issues to our Product and Engineering department.

• Contributing in collecting statistics on the performance of our products.

• Ensuring knowledge and information sharing between the central and local support teams.

In the current phase of growing our team we will need someone who is adaptable and willing to contribute to non-support related tasks like;

• Contributing to projects across the organization.

• Improving the customer journey through proactive support - helping the customer gain competence and finding solutions through our tools and information channels.

• Contributing to developing the Support team and shaping our structure.