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Accounting Customer Support Specialist

Hybrid in Barcelona·Full-time·Added over 8 years ago

This job was published 8 years ago

Holded

11 open roles

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Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Holded doesn't mention sponsorship in the ad.
Speak native-level Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Barcelona, Spain (Hybrid) for hybrid days
No relocation package mentioned.
University degree
“You have a Bachelor's Degree (Business Administration or similar)” — per the ad.

Pay & benefits

What you'll get

Permanent contract
Hybrid work model
Short work-day on Fridays
26 paid vacation days
Free catered lunch at the office
English/Spanish classes
Referral program
Continuous Training: annual budget for training for each employee
Fully equipped kitchen with snacks, drinks, and fresh fruit
Top-notch work equipment
Office in front of the sea with ping pong, pool table, PlayStation…
Interesting projects and a great work environment
An excellent opportunity to grow with the company
Discounts on a Gym membership

Requirements

What we're looking for

You are a Spanish native speaker but fluent in English
You have a Bachelor's Degree (Business Administration or similar)
You have a strong knowledge of accounting and/or finance
You have a proactive attitude
You are a Digital Native
You are able to learn quickly about various topics

Nice to have

You have experience working as an Accountant and/or in a Big 4 or similar
You have experience working in a SaaS company
You are able to multitask
You are a friendly and social person

The role

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

What you'll do

We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. As a Customer Support Specialist, you will:

Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have
Educate users on how to manage their business better with all the tools that Holded offers
Proactively identify issues before arising
Working cross-functionally with the Sales and Product teams.
Keeping track of clients' feedback and suggesting improvements.
Ensure that best-in-class service is given to customers
A passion for teamwork and collaboration - you'll be working with multiple teams on a regular basis and will help to build the Customer Success "brand" across our entire organization.

By joining us, you will work in one of the most important areas of the company. As a self-service product, the CS strategy has a huge impact on how the users onboard the product and bring more value to our users.

About Holded

Holded is a Barcelona-based SaaS company that provides an all-in-one business management platform for small and medium-sized enterprises. Its software integrates accounting, invoicing, CRM, and project management tools into a single interface, helping over 100,000 businesses across Europe and Latin America streamline their operations. The company is a fast-growing player in the fintech and business software space, competing with the likes of Holded's peers in the SME management sector.

Holded was founded in Barcelona and maintains its headquarters there, making it a true Spanish company. Its product is designed with a strong focus on the Spanish and Latin American markets, with the platform available in multiple languages. For international professionals, Holded offers a dynamic, fast-paced startup environment with opportunities to work on a product that is central to the digital transformation of SMEs. The company's open roles in Spain span engineering, product, and customer-facing functions, making it an attractive option for those looking to join a growing tech team in Barcelona.

Industry: SaaS
Founded: 2016
Employees: 100–500
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: holded.com

Good to know if you are moving

Holded is headquartered in Barcelona, a major European tech hub with a strong international community.
The company's platform is available in Spanish, English, and other languages, making it accessible for international employees.
Holded offers a flexible remote work policy, allowing employees to work from anywhere in Spain.
The company has a strong focus on product innovation, with regular hackathons and a collaborative engineering culture.
Barcelona's startup ecosystem provides ample networking opportunities for professionals in the tech industry.

In their own words

Additional information

At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.

All open roles at Holded