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87,000+ live jobsOn-site in Madrid·Added 29 days ago
Still open when we checked on 1 Oct
Have the right to work in Spain
Nortempo doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
This job was automatically translated to English.
The opportunity to join a consolidated company within the field of sales and distribution, in a position with responsibility over the management and development of the aftersales area.
This is a stable position, with the capacity to impact customer management, process improvement, and the achievement of objectives, within a professional and results-oriented environment.
Fixed + variable salary. (Depends on Experience)
Ensure the correct comprehensive management of the aftersales area, combining operational efficiency with customer service and advice, activity analysis, and coordination with different internal teams.
The objective will be to guarantee customer satisfaction and loyalty, service profitability, and the quality of interventions, contributing to the fulfillment of the established objectives.
Plan and organize the workload based on available resources.
Supervise the correct assignment of tasks to the technical team.
Control the opening, monitoring, and closing of work orders.
Ensure compliance with the delivery deadlines committed to the customer.
Ensure compliance with internal procedures and quality standards.
Monitor activity and detect possible deviations.
Support the team in the diagnosis and resolution of complex incidents.
Analyze recurring technical incidents and propose solutions.
Interpret technical documentation, manuals, and manufacturer bulletins.
Ensure the correct execution of repairs and services according to established specifications.
Collaborate in the continuous improvement of aftersales area processes.
Guarantee professional and high-quality customer service.
Advise the customer on repairs, maintenance, and aftersales solutions.
Manage incidents, claims, and conflict situations.
Follow up with customers to ensure their satisfaction.
Contribute to customer loyalty and retention.
Detect new needs and opportunities within the customer portfolio.
Supervise the main performance indicators of the aftersales area.
Analyze productivity, efficiency, and profitability.
Detect deviations and propose corrective actions.
Prepare activity reports and statements.
Monitor established individual objectives.
Contribute to the achievement of commercial and service objectives.
At Nortempo Selección, we are looking for an Aftersales Commercial Manager for a great professional opportunity in San Fernando de Henares (Madrid), within a consolidated company dedicated to sales and distribution.
We are looking for a person with experience in the aftersales and spare parts area, with a customer orientation and the ability to comprehensively manage aftersales activity, ensuring both service quality and the fulfillment of commercial and operational objectives.
Minimum 2-3 years of professional experience in positions related to aftersales and/or spare parts.
Experience in customer and operations management within technical environments will be especially valued.
Experience in the same sector will be valuable, but it is not an excluding requirement.
Nortempo is a Spanish staffing and recruitment company specializing in industrial, logistics, healthcare, and administrative personnel. Founded in A Coruña, it operates across Spain, providing temporary and permanent staffing solutions to a wide range of sectors, including logistics, industry, healthcare, and retail.
For international professionals, Nortempo offers a direct entry point into the Spanish labor market, with a strong presence in Galicia and expanding operations across the country. The company's work culture is practical and field-oriented, and many roles (such as warehouse, transport, and industrial maintenance) are open to candidates with EU work authorization. While Spanish language skills are often required for client-facing roles, the company's scale and variety of positions make it a relevant option for those seeking operational work in Spain.
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