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On-site Assistance Agent

On-site in Ocaso·Added over a year ago (last checked 9 Oct)

OCASO

25 open roles

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Overview

Work mode: On-site, Ocaso
Education: Upper secondary (Bachillerato)
Driving licence: Required, own vehicle

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The advert says visa sponsorship isn’t available for this role.

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Skills

Paquete Office

This job advert was originally written in Spanish.

Requirements

What we're looking for

Required experience: Experience in customer service. Knowledge of death products and the funeral sector will be valued.
Other requirements: Having a driver's license and a personal vehicle is essential.

Nice to have

Technical knowledge:
1. Proficiency in the Office suite and office tools
2. Experience in funeral service provision processes will be a plus.

Education & certifications

Required education: High School Diploma or Higher Level Vocational Training. Other degrees (Bachelor's, Licentiates, Diplomas) will be positively valued.

The role

What you'll do

Attend to the services assigned through the Customer Call Center team, performing in-person visits to families in the designated funeral homes.
Guarantee excellence in service provision, ensuring the satisfaction of families and resolving possible incidents.
Manage services of special interest from the very first moment, offering immediate and personalized attention.
Accompany and advise families in all aspects related to the funeral service, demonstrating empathy and professionalism.
Facilitate the acquisition of contacts for subsequent management.

MISSION

The selected person will be responsible for managing the highest number of deaths in the assigned areas, with a focus on prioritized funeral homes. Their main functions will include contracting services with funeral providers and providing personalized attention to families during the provision of the service. Additionally, they will be in charge of managing incidents and attending to extraordinary requests that may arise.

About OCASO

OCASO is a Spanish insurance company headquartered in Madrid, offering a broad portfolio of insurance products including health, life, home, and auto coverage. With a strong focus on the domestic market, OCASO operates through a network of offices and intermediaries, serving both individuals and businesses across Spain.

For international professionals, OCASO provides opportunities primarily in sales, customer service, and operational roles within the Spanish insurance sector. The company's work culture is rooted in traditional Spanish business practices, and while Spanish language proficiency is typically essential, the company offers a stable and established environment for those looking to build a career in insurance in Spain.

Industry: Insurance
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid
Website: ocaso.es

Good to know if you are moving

OCASO is headquartered in Madrid, Spain, and is a domestic insurance provider with a strong local presence.
The company primarily operates in the Spanish market, so fluency in Spanish is likely required for most roles.
International hires may find opportunities in sales, customer service, and operational positions, but the company is not known for a globally diverse workforce.
As a Spanish company, OCASO offers a traditional work environment, with a focus on local insurance regulations and practices.

All open roles at OCASO