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Claims Handler (General Risks)

On-site in Madrid·Added 3 days ago (last checked 22 Oct)

OCASO

31 open roles

Our summary

Work mode
On-site, Madrid
Education
Higher vocational training (FP Grado Superior)

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This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Required training: Having at least training in a Higher Level Vocational Training cycle (FPII), preferably in the administrative branch, or equivalent.
  • Competencies:
    • High communication capacity
    • Professionalism
    • Organization and planning
    • Results orientation
    • Learning orientation
    • Customer orientation

Nice to have

  • Valuable experience: Experience in the insurance sector will be positively valued.

The role

Your mission will consist of achieving the optimization of the processes for receiving, analyzing, and managing incidents and claims that may arise, all subject to the regulations and procedures established for claims management.

What you'll do

  • Analysis of incidents relating to General Insurance (claims) and management aimed at their resolution received through the Call Center or any other channel.
  • Analysis of claims and other communications received by mail, fax, employee portal, etc., and the management for their resolution.
  • Support for the commercial network (offices and independent agents).
  • Personalized attention to the insured.
  • Reception and management of incident closures regarding professionals contracted by the Company (adjusters, repairers, etc.).
  • Execution and verification of the established controls for payments (Payment Control). Resolution of payment incidents.

About OCASO

OCASO is a Spanish insurance company headquartered in Madrid, offering a broad portfolio of insurance products including health, life, home, and auto coverage. With a strong focus on the domestic market, OCASO operates through a network of offices and intermediaries, serving both individuals and businesses across Spain.

For international professionals, OCASO provides opportunities primarily in sales, customer service, and operational roles within the Spanish insurance sector. The company's work culture is rooted in traditional Spanish business practices, and while Spanish language proficiency is typically essential, the company offers a stable and established environment for those looking to build a career in insurance in Spain.

Industry
Insurance
Employees
1,000–5,000
Headquarters
Madrid, Spain
In Spain
Madrid
Website
ocaso.es

Good to know if you are moving

  • OCASO is headquartered in Madrid, Spain, and is a domestic insurance provider with a strong local presence.
  • The company primarily operates in the Spanish market, so fluency in Spanish is likely required for most roles.
  • International hires may find opportunities in sales, customer service, and operational positions, but the company is not known for a globally diverse workforce.
  • As a Spanish company, OCASO offers a traditional work environment, with a focus on local insurance regulations and practices.
All open roles at OCASO

Location

OCASO · Madrid

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