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ERP Functional Consultant - Customer Services & Installed Base Support

Hybrid in Zaragoza·Added 11 days ago

Orisha

10 open roles

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Overview

Job details

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Orisha doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Be near Zaragoza for hybrid days

    No relocation package mentioned.

  • Have 2+ years of experience

    Junior-level role.

  • University degree

    “You hold a Bachelor's or Master's degree in Business Administration, Engineering, Computer Science, Industrial Management, or a related field;” — per the ad.

Requirements

What we're looking for

  • You hold a Bachelor's or Master's degree in Business Administration, Engineering, Computer Science, Industrial Management, or a related field;

  • You have 2 to 5 years of experience in ERP functional consulting, ERP implementation projects, or IT/ERP customer support services;

  • You are fluent in Spanish (mandatory daily working language for this role);

  • You possess solid knowledge of one or more key business processes: purchasing, sales, inventory management, warehousing, logistics, finance, or management accounting;

  • You have a strong analytical mindset, proven problem-solving abilities under pressure, and a clear talent for explaining complex topics to end-users;

  • You are proactive, autonomous, well-organized with documentation, and genuinely customer-oriented.

Nice to have

Assets that will make a difference:

  • Previous experience with Microsoft Dynamics 365 Business Central or Dynamics NAV;

  • Knowledge of the agri-food (agrifood), distribution, or logistics industries;

  • Hands-on experience with ticketing platforms (Atlassian/Jira, Salesforce...) or project tracking tools (Azure DevOps, GitLab) and process automation (Microsoft Power Platform);

  • Experience using AI tools to enhance customer service and support efficiency.

The role

Bridge business operations and technical excellence to empower our ERP customers.

Join our Customer Services team and support our growing customer base in maximizing the everyday value of their ERP solutions!

As an ERP Functional Consultant within Customer Services, you will act as the key bridge between customer business operations and our technical teams. Your mission: solve day-to-day operational challenges, deliver guidance and training, and advise clients on continuous process improvement to ensure they unlock the full potential of their software.

What you'll do

  • Manage customer service tickets end-to-end (inquiries, functional questions, incidents, and change requests), from initial contact through to final resolution, ensuring compliance with agreed service levels (SLAs);

  • Manage critical incidents with composure to minimize operational impact and guarantee business continuity for our customers;

  • Coordinate escalations and corrective actions with the technical team through to final implementation and release;

  • Analyze recurring issues and propose business process improvements to prevent future incidents.

  • Analyze customer requirements and define efficient functional solutions aligned with both software capabilities and industry best practices;

  • Prepare detailed functional and analytical documentation (specifications, change requests, quotations) for custom developments and enhancements;

  • Collaborate closely with technical teams throughout the delivery lifecycle: functional acceptance testing, quality assurance, non-regression tests, and deployment follow-up.

  • Deliver customer training sessions focused on specific business processes and new ways of working to foster user adoption;

  • Prepare and configure testing environments and support customer validation activities;

  • Produce, update, and maintain functional manuals, standard operating procedures, and customer enablement materials.

How you'll work

➡️ This position is available under a permanent contract, based at C. Bari, 57, 50197 Zaragoza, Spain.

Who are you?

At Orisha, AI is an everyday ally: we encourage and train every employee to use Gemini to boost their creativity and productivity.

Hiring process

If you see yourself in this project, let us know! We can't wait to meet you.

About Orisha

Orisha is a European software company specializing in retail, hospitality, and foodservice solutions, offering a suite of products that manage operations from point-of-sale to back-office. With a strong presence across Europe and a focus on digital transformation for businesses, Orisha serves a wide range of clients, from small retailers to large international chains. The company has grown through a series of acquisitions, bringing together various specialized software brands under one umbrella.

In Spain, Orisha has a significant presence, with offices in Barcelona and other cities, and is actively hiring ERP consultants for remote and on-site roles. The company values innovation and customer-centricity, and its Spanish operations are a key part of its European strategy. For international professionals, Orisha offers the opportunity to work with a diverse team, engage with cutting-edge retail technology, and contribute to projects that impact major brands across Europe.

Industry
Software
Founded
2019
Employees
1,000–5,000
Headquarters
Paris, France
In Spain
Barcelona, Logroño, Zaragoza
Website
orisha.com

Good to know if you are moving

  • Orisha offers 100% remote positions in Spain, allowing flexibility for international hires.
  • The company has a strong European presence, with offices in France, Spain, and other countries, facilitating cross-border collaboration.
  • Orisha's software solutions are used by major retail and hospitality brands, providing exposure to large-scale projects.
  • The company is growing through acquisitions, offering potential for career development in a dynamic environment.
  • Barcelona, where Orisha has a significant office, is a major tech hub in Spain, attracting international talent.

In their own words

About the company & team

About Orisha Founded in 2003, Orisha is a leading European software publisher dedicated primarily to businesses in retail, real estate, healthcare, construction, and agrifood. Since its creation, Orisha guides companies toward success by delivering mission-critical solutions tailored to their specific business domains. Orisha generates more than €350M in revenue and brings together over 2,200 employees. Orisha supports over 50,000 customers across +100 countries with the technology they need to keep their businesses running every day.

All open roles at Orisha

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