Customer Experience Agent
This role involves providing customer support via phone, email, and chat to ensure a seamless shopping experience.
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87,000+ live jobsHybrid in Madrid·Added 2 months ago
Still open when we checked on 7 Oct
17 open roles
€36,000 a year
Gross, as stated in the ad.
About €2,250 a month after tax.
Hybrid
Office and home days — the ad has the split.
Have the right to work in Spain
PcComponentes doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Flexible pay plan
Take part of your salary as tax-free benefits, per the ad.
Meal vouchers
A restaurant card or tickets, per the ad.
This job was automatically translated to English.
At least 5 years of experience in Product Management, Category Management, Purchasing, or physical product development in e-commerce or technological retail.
Demonstrable experience managing consumer electronics, IT, mobility, smart home, or other technology-related categories.
Experience managing portfolios with high sensitivity to price, obsolescence, and turnover.
Contacts or knowledge of the international technological manufacturer ecosystem.
Knowledge of approval processes, certification, and European regulatory compliance.
Knowledge of private label product development and the relationship with OEM/ODM manufacturers.
Experience importing products from other countries, especially China.
Having launched physical products from scratch and subsequently managed their lifecycle.
A taste for good product design. It must not only be a good product but also look like one.
Ability to interpret the market and convert data, trends, and customer needs into concrete product decisions.
Experience developing business cases and managing sales, margin, pricing, costs, and inventory.
Strength in international negotiation with manufacturers and suppliers.
Ability to handle both technical and commercial conversations.
Advanced professional English, oral and written.
Proficiency in analytics and BI tools, forecasting, or demand planning.
Daily use of AI to enhance skills.
Autonomy, sense of responsibility, and results orientation.
💻 Hybrid/remote work, with scheduled visits in advance to our HQ in Alhama de Murcia.
🧑💻Develop technological products for thousands of customers, influence strategy, and create new categories with autonomy, direct access to data, and total visibility over the impact of your work.
💸Starting salary: €36,000 gross annual salary + variable, depending on experience.
⌚Flexible schedule with a focus on results, not on fulfilling hours.
📈Personal development. We invest in general training (for the whole team) and specific training (for you). Our goal is for you to keep growing.
🧑🤝🧑Flexible compensation (restaurant vouchers, training, nursery school, medical insurance...).
🔖Discounts on your purchases at PcComponentes and other businesses (travel, general consumption, lifestyle...).
🧠Personal and emotional wellbeing program. Where you can access an online psychological care service, confidential whenever you need it, as well as exercise programs and consultation chats for medical, legal, and veterinary advice.
At PcComponentes, we are looking for a Senior Product Manager for the Private Label area with ambition and a desire to grow, who will lead the development and profitability of a series of families within our technological product catalog from start to finish.
We are looking for someone with an entrepreneurial mindset, product judgment, and a strong business orientation. A person capable of identifying opportunities, converting them into relevant products for the customer, and taking responsibility for their entire lifecycle: from market analysis and manufacturer selection to launch, pricing, inventory, and profitability.
It is not just about managing SKUs. We want you to act as the integral manager of your portfolio, making decisions regarding product, value proposition, and P&L.
Build a competitive, differentiating, and profitable private label product portfolio, capable of offering PcComponentes customers an alternative with an excellent relationship between features, quality, and price.
You will work on PcComponentes' own brands and collaborate closely with the Procurement, Supply Chain, Marketing, Legal, and After-sales teams.
We are looking for an ambitious person with a desire to grow who combines the vision of a Product Manager, the negotiating capacity of a Purchasing manager, and the financial orientation of someone who manages their own business.
Someone who constantly asks themselves:
What real customer need are we solving?
Why should they choose our product?
Can we offer better features, quality, or price?
Is it a large and profitable enough opportunity?
What risks are we assuming in quality, inventory, and obsolescence?
What must we learn to improve the next generation?
If you enjoy discovering opportunities, creating physical products, and taking responsibility for their results from start to finish, we want to meet you.
Analyze the market, competition, technological trends, and customer behavior to identify new product opportunities.
Define the strategy, positioning, and roadmap for the families under your responsibility.
Develop the business case for each launch: opportunity size, target segment, value proposition, price, costs, margin, investment, and necessary inventory.
Search for, evaluate, and select OEM/ODM manufacturers, primarily in Asian markets.
Negotiate costs, purchasing conditions, MOQ, exclusivity, deadlines, warranties, and product improvements.
Coordinate product development: samples, validations, certifications, packaging, manuals, quality control, and production.
Ensure compliance with applicable European regulations, in collaboration with the Quality and Legal areas.
Define the range architecture and avoid duplication, cannibalization, or unnecessary complexity in the catalog.
Develop sales arguments and ensure that product sheets correctly communicate their differentiating benefits.
Manage forecasting, purchasing, and availability, balancing service levels, turnover, and inventory risk.
Monitor sales, margin, traffic, conversion, returns, reviews, and after-sales incidents.
Make decisions regarding replenishment, improvement, replacement, repositioning, or product withdrawal.
Maintain a strategic relationship with manufacturers, driving continuous improvements in cost, quality, innovation, and time-to-market.
Profitable growth of the managed categories.
Achievement of sales and margin against the business case.
Quality and differentiation of new products.
Forecast accuracy and catalog availability.
Turnover, coverage, and inventory levels.
Ability to build strategic and sustainable relationships with manufacturers.
PcComponentes is a leading Spanish e-commerce company specializing in consumer electronics, technology products, and computer components. Founded in 2005, it has grown to become one of the largest online tech retailers in Spain, offering a wide range of products from PC hardware to smart home devices. The company operates a robust online platform and has expanded into physical retail with several stores across Spain, positioning itself as a key player in the Spanish tech retail market.
PcComponentes is headquartered in Alhama de Murcia, Spain, and has a strong national presence with offices and stores in Madrid, Barcelona, and Alicante. The company is known for its customer-centric approach and dynamic work environment, making it an attractive option for international professionals interested in e-commerce, retail, and technology. With a focus on innovation and customer service, PcComponentes offers opportunities for growth in a fast-paced, digitally-driven industry.
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