Customer Experience Agent
This role involves providing customer support via phone, email, and chat to ensure a seamless shopping experience.
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87,000+ live jobsHybrid in Madrid & Murcia·Added 3 months ago
This job was published 3 months ago
Still open when we checked on 7 Oct
17 open roles
€60,000 a year
Gross, as stated in the ad.
Hybrid
Office and home days — the ad has the split.
Blue Card threshold
Indicative — the ad doesn’t promise sponsorship.
Work in English
English is required, per the ad.
Be near Madrid & Murcia for hybrid days
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Flexible pay plan
Take part of your salary as tax-free benefits, per the ad.
Meal vouchers
A restaurant card or tickets, per the ad.
This job was automatically translated to English.
More than 5 years of experience in companies closely related to consumer financing.
Proven experience leading financial products or financing programs.
A real track record of generating business through financing.
Experience negotiating with financial institutions and fintechs.
Experience with customer scoring systems.
Strategic vision.
Analytical skills.
Obsession with delivering the best customer experience.
High-level negotiation skills in both Spanish and English (minimum C1).
Additionally, the following will be valued positively:
Experience in e-commerce or retail.
Experience in BNPL.
Experience with credit cards, consumer loans, or point-of-sale financing.
Participation in launching digital financial products.
Knowledge of revenue sharing models and financial monetization.
💻 Hybrid work. With periodic visits to HQ in Alhama de Murcia.
💸 Starting salary: €60,000 gross annual salary + variable.
⌚ Flexible schedule, taking into account the store's opening hours and the results to be delivered.
📈 Personal development. We invest in general training (for the whole team) and specific training (for you). Our goal is for you to keep growing.
🧑🤝🧑 Flexible compensation (restaurant card, training, childcare, health insurance...).
🔖 Discounts on your purchases at PcComponentes and other stores (travel, general consumption, lifestyle...).
🧠 Personal and emotional well-being program. Where you can access a confidential online psychological support service whenever you need it, as well as exercise programs and medical, legal, and veterinary consultation chats.
We want to take our financial offering a step further, turning financing into a true driver of growth, customer loyalty, and profitability.
To do this, we are looking for a Head of Consumer Finance—someone capable of taking consumer financing at PcComponentes to the next level, transforming the way our customers access technology and creating a sustainable competitive advantage for the company.
To design, lead, and scale PcComponentes' consumer financing strategy, turning it into a competitive advantage capable of:
Increasing purchase conversion.
Improving average order value.
Raising approval rates for transactions.
Developing new revenue streams.
Creating differentiated financial experiences for our customers.
Building in-house capabilities that allow PcComponentes to capture a greater share of the value generated by financing.
Defining the vision and roadmap for consumer financing over the coming years.
Designing new commercial financing offers for individual customers and self-employed professionals.
Developing financing models tailored to different product categories, customer profiles, and purchase moments.
Designing strategies to increase transaction approval rates.
Exploring new business models related to financing, subscriptions, tech renting, or embedded finance.
Leading relationships with financial institutions, fintechs, and payment providers.
Negotiating commercial terms, revenue sharing, incentives, and collaboration models.
Developing new national and international partnerships.
Working closely with all related areas of the role.
PcComponentes is a leading Spanish e-commerce company specializing in consumer electronics, technology products, and computer components. Founded in 2005, it has grown to become one of the largest online tech retailers in Spain, offering a wide range of products from PC hardware to smart home devices. The company operates a robust online platform and has expanded into physical retail with several stores across Spain, positioning itself as a key player in the Spanish tech retail market.
PcComponentes is headquartered in Alhama de Murcia, Spain, and has a strong national presence with offices and stores in Madrid, Barcelona, and Alicante. The company is known for its customer-centric approach and dynamic work environment, making it an attractive option for international professionals interested in e-commerce, retail, and technology. With a focus on innovation and customer service, PcComponentes offers opportunities for growth in a fast-paced, digitally-driven industry.
At PcComponentes, we have spent over 20 years helping millions of people discover, buy, and enjoy technology. We are one of the European leaders in tech e-commerce, with an international presence, strong logistics capabilities, and a clear ambition to keep growing through new business models that add value for our customers.