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88,000+ live jobsRemote, Madrid·Full-time·Added 4 months ago
First posted 4 months ago, still open when we checked on 9 Oct
€23,000 a year
Gross, as stated in the ad.
About €1,520 a month after tax.
Fixed-term contract
Full-time.
Fully remote
Only from certain places, per the ad: “es imprescindible residir a un máximo de 2 horas de Madrid”
Have the right to work in Spain
Pelayo doesn't mention sponsorship in the ad.
Vocational training (FP Grado Medio)
“Formación mínima: Técnico de Grado Medio/FP I o Bachillerato/BUP (se solicitará acreditación en el proceso de incorporación).” — per the ad.
This job advert was originally written in Spanish.
Experience in retention, loyalty, telephone sales, or commercial customer service.
Proficiency in standard IT tools.
We value previous experience in the insurance sector.
Minimum education: Intermediate Vocational Training/FP I or High School/Bachillerato (accreditation will be requested during the onboarding process).
Temporary contract for interim purposes.
Immediate start.
Fixed salary of €23,000 gross per year.
Variable compensation of up to €2,160 gross per year, with accelerators and multipliers.
Training and support from your start date.
At Pelayo, we are looking to bring on a retention specialist for a key team in our loyalty strategy.
If you like helping customers, detecting opportunities, and converting a potential cancellation into a positive experience, we want to meet you.
Helping our customers continue to trust Pelayo, by offering them solutions adapted to their needs and contributing to their loyalty.
Manage policy cancellation requests and work on their recovery.
Identify the needs of each customer to offer the best solution.
Drive loyalty and the bond with the company.
Detect commercial opportunities that provide value to the customer.
Contribute to the achievement of the team's objectives.
100% Remote (it is essential to reside a maximum of 2 hours from Madrid).
Full-time schedule of 7.5 hours daily, within the 9:00 to 19:00 window, with one hour for lunch.
Pelayo is a Spanish insurance group headquartered in Madrid, with a strong presence in the Spanish insurance market. The company operates across multiple insurance lines, including life, health, and general insurance, serving millions of policyholders through a network of offices and digital channels. As a mutual insurance company, it is owned by its policyholders, which shapes its long-term, customer-focused approach.
Pelayo has a significant technology and digital transformation arm, with IT hubs in Madrid and other Spanish cities. The company is investing in modernizing its digital platforms, including Salesforce and Java-based microservices, creating opportunities for technical professionals. For international hires, the company offers a stable, established work environment in Spain's capital, with roles that support the modernization of a traditional insurance provider.
Because we believe that people make the difference. You will be part of a company recognized by Great Place to Work as one of the best companies to work for in Spain, where closeness, commitment, and teamwork are part of our day-to-day.
OUR COMMITMENT
We promote gender equality through our Equality Plan and we advocate for an inclusive and diverse environment that offers job placement for people with disabilities. We encourage you to submit your candidacy if you identify with the position, regardless of your gender, sexual orientation, age, or background, because we believe in talent without labels.
or browse Madrid·Customer Success·Junior·Remote·Insurance & Insurtech·Community of Madrid·Insurance
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Blue Card threshold🇬🇧
