CX Specialist for Marketplace (French Native)

On-site in València·Full-time·Added 10 days ago

weWow

12 open roles

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Overview

Job details

Permanent contract
Full-time hours.
Relocation help
Indicative — the ad doesn’t promise sponsorship.

Requirements

Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Work on-site in València
No relocation package mentioned.

The role

Get ready for your next career adventure in sunny Valencia, Spain! ☀️
At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most exciting and fast-growing brands. Join our international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

Our client is an innovative and fast-growing company within the Fintech industry, helping customers manage their money and international payments in a simple and smarter way.

With a strong focus on technology, customer experience and making financial services more accessible, this is a great opportunity to join a modern international environment and become part of a growing team.

More details about the brand will be shared during the recruitment process.

A day in the life of.

As a Customer Experience Specialist, no two days are exactly the same. You'll be the first point of contact for customers, helping them with questions, solving issues and making sure they have the best possible experience.

From answering customer queries and troubleshooting problems to guiding users through the platform, you'll combine your communication skills with your problem-solving mindset.

You'll work closely with your team, learn more about the fintech industry and continuously look for ways to improve the customer experience.

It's a fast-paced environment where every interaction matters! 🚀

How you make an impact.

Providing professional and friendly support to customers
Answering questions and resolving customer issues
Guiding customers through the platform and available services
Troubleshooting and finding effective solutions
Making sure every customer interaction creates a positive experience
Working together with your team to improve processes and customer satisfaction
Continuously developing your product and fintech knowledge

Requirements

What we value in you.

Native-level French and C1 level in English (any other language is a plus)
Clear and empathetic communication is crucial for effectively addressing user issues and guiding them through solutions
Strong analytical skills help in resolving account, listing, and transactional challenges, often under time-sensitive conditions
Ensuring accurate information, monitoring flagged content, and upholding community standards require a sharp eye for details
Flexibility is needed to manage diverse queries in a fast-paced environment with evolving needs
Working closely with colleagues to share insights and enhance support processes fosters a cohesive and effective support team

The extras you’ll love.

Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

Breakfast and lunch on us – because fueling your day matters
Spanish health insurance – we've got your well-being covered
Free Spanish classes – unlock a new language and immerse yourself in the local culture
Career growth opportunities – take your skills to the next level with endless development paths
Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!

About weWow

weWow is a customer experience (CX) company based in Valencia, Spain, specializing in outsourced customer support and sales services for international clients. The company focuses on delivering high-quality, multilingual customer interactions, often serving e-commerce and online payment platform clients. With a team that supports multiple languages, weWow positions itself as a bridge between global brands and their customers, particularly in the European market.

weWow's Spain presence is centered in Valencia, where it operates as a hub for multilingual talent. The company actively recruits native speakers of Dutch, German, and Flemish, making it an attractive option for international professionals looking to relocate to Spain while using their language skills. The work culture emphasizes customer-centricity and language excellence, offering roles in sales and customer support. For international hires, weWow provides an opportunity to live in Spain while working in a dynamic, multicultural environment.

Industry: Customer Experience
Employees: 180
Headquarters: Valencia, Spain
In Spain: Valencia
Website: wewow.io

Good to know if you are moving

Based in Valencia, a popular city for expats, offering a high quality of life and a growing international community.
Roles are focused on native-level Dutch, German, and Flemish speakers, making it a good fit for professionals from those regions looking to relocate to Spain.
The company works with international clients, providing exposure to cross-border customer experience and sales operations.
Opportunities include sales and CX specialist roles, which may offer language-specific career paths.
The company is relatively small, which may offer a more intimate work environment and potential for direct impact.

All open roles at weWow