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AVOS TECH is expanding its Premium International Customer Service Team for a leading Spanish health insurance company.
We’re looking for bilingual English and Spanish speakers who are based in Spain and fluent in both languages to join our remote working customer care team.
Main Responsibilities:
-Deliver excellent customer service to international clients needing health insurance for visa/residency purposes
-Handle administrative tasks: data updates, online payments, authorizations, and service requests
-Accurately record information and escalate cases where necessary
-Empathize with customers and support their integration into the Spanish healthcare system
Work Schedule:
-Monday to Friday from 11:00 – 19:00
-Flexibility to cover different shifts occasionally (sick leave, holidays) is required
What We Offer:
-Full-time contract (100% remote)
-Competitive salary + English language bonus
-Path to permanent employment: Initial agency contract with progression to an indefinite contract after training
-Career development opportunities – all managers and coordinators started as agents
-Training provided: onboarding and ongoing support throughout your career
¡Apply now and become part of a team that values collaboration, empathy, and professional growth!
-Fluent English (spoken and written)
-Fluent Spanish (spoken and written)
-Reside in Spain and have the legal right to work
-Ability to work from home
-Basic computer skills
-Availability for 5 days of unpaid online training before starting
-Willing to work on Madrid local public holidays
Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.
In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.
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