Customer Care Telephone Agent – Bilingual English and Spanish Speakers (100% Remote – Based in Spain)

AVOS TECH is expanding its Premium International Customer Service Team for a leading Spanish health insurance company.

We’re looking for bilingual English and Spanish speakers who are based in Spain and fluent in both languages to join our remote working customer care team.

Main Responsibilities:

-Deliver excellent customer service to international clients needing health insurance for visa/residency purposes

-Handle administrative tasks: data updates, online payments, authorizations, and service requests

-Accurately record information and escalate cases where necessary

-Empathize with customers and support their integration into the Spanish healthcare system

What We Offer:

-Full-time contract (100% remote)

-Competitive salary + English language bonus

-Path to permanent employment: Initial agency contract with progression to an indefinite contract after training

-Career development opportunities – all managers and coordinators started as agents

-Training provided: onboarding and ongoing support throughout your career

Work Schedule:

-Monday to Friday from 11:00 – 19:00

-Flexibility to cover different shifts occasionally (sick leave, holidays) is required

-Fluent English (spoken and written)

-Fluent Spanish (spoken and written)

-Reside in Spain and have the legal right to work

-Ability to work from home

-Basic computer skills

-Availability for 5 days of unpaid online training before starting

-Willing to work on Madrid local public holidays