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Customer Service Agent with Portuguese

On-site in Madrid·Full-time·Added 7 days ago

Still open when we checked on 3 Oct

Randstad España

5458 open roles

Overview

Job details

  • €10 - €15 an hour

    Gross, as stated in the ad.

  • Full-time

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Madrid

    No relocation package mentioned.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

  • Experience: Minimum 1 year of experience in telephone customer service, teleoperator, or incident management positions.
  • Technical competencies: Good command of Excel, typing agility, and office software tools.
  • Aptitudes: A problem-solving person, with customer orientation and a great capacity to manage cases autonomously.

Pay & benefits

What you'll get

  • Initial contract of 3 to 4 months through Randstad with real possibility of extension and direct incorporation into the company's permanent staff.
  • Working day and Hours: Full-time or part-time employment, between 35h and 40h per week from Monday to Friday in the 9am to 6pm slot.
  • Salary: between 11 and 15 gross euros per hour

The role

Do you have experience in telesales and are you looking for a stable position? This is your great opportunity! We are looking for Bilingual Customer Service Telephone Agents in Spanish and Portuguese to join the team of a major company. If you are passionate about helping others, are a problem-solver, and are looking for a role where you can manage incidents autonomously, we want to meet you!

What you'll do

Your responsibilities, which will be carried out bilingually in Portuguese and Spanish, will include:

  • Multichannel customer service: Receiving and making calls, direct support for inquiries, and email management.
  • Management of incidents and doubts: Management of doubts, inquiries, and incidents. You will carry out the autonomous processing of cases from start to finish.
  • Administrative tasks: Accurate registration of all information in the computer system simultaneously with the interaction with the customer.

Hiring process

  • Selection process: Interview with computer and language test.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry
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