Technical Coordinator - Public Division

What are we looking for in you? 🔍

• You are a good person.

• You have a University Degree in the social or socio-sanitary field: Degree or Diploma in Social Work, Social Education, Psychology, etc.

Basic knowledge

• Social assessment and design of individualized care plans.

• Person-Centered Care (PCC) model and the dependency framework.

• Office automation: Excel at user level (filters, tables, and simple formulas). • Languages: Catalan and Spanish, spoken and written. The SAD sector agreement and CiberSAD can be learned internally during the first weeks.

Competencies (the determining factor)

• Technical-social criteria: assesses well and adjusts the plan to each person.

• Team leadership: supports, trains, and motivates the team of workers.

• Empathy and interpersonal skills: with users, families, and workers, also in difficult situations.

• Organization and autonomy: manages their caseload without constant supervision.

• Communication: clear with families, social services, and the team. • Quality orientation: the service fulfills what is committed.

• High energy, passion, and commitment.

Why join Qida? 💚

Our value proposition is clear:

• Good people: humble, without internal politics, who treat others with respect and truly care about others.

• People good: maximum talent density: high agency (motivation, ownership, intensity) + high intrinsics (fast learning and competencies that meet our bar).

• High growth: we invest in feedback, training, and clear, motivating professional careers. We look for people driven by learning, not by staying where they are.

• High intensity and change environment: high pace, greater demands in corporate teams and leadership roles, with long days and flexibility. We expect every person to adapt and drive change. It is not for everyone.

• Impact and purpose: we work on something that matters, has, and provides meaning: we improve the healthcare and social system, and the lives of elderly people, their families, and those who care for them.

• We take care of each other: we are there for one another. We promote healthy habits, connection, transparency, and active listening.

• Competitive economic conditions: conditions aligned with the market and instruments that align us with the company's success. We don't want to attract through economic conditions, nor lose talent because of them.

What do we offer? 🙌

• Indefinite contract on a full-time basis in a growing sector.

• Hybrid modality: 3 days in the office and 2 days of teleworking.

• 3 weeks of remote work per year from wherever you want.

• 23 days of vacation + a day off for your birthday.

• Benefits and flexible compensation: Access to advantages (discounts) on Medical Insurance with Adeslas and access to Payflow.

• Qida Connect: activities in the offices to connect together (sports classes, activities, breakfasts, Pizza day, afterworks, etc.), QidaDay once a year and QidaParties!

Are you looking for a project where you can truly grow and generate impact with what you do?

We are looking for a Technical Coordinator, Public Division to join our team at SAD Sant Adrià de Besós.

What would your role be? 📋

• Assess users at their homes and design their individualized work plan (PTI).

• Start of new services: manage and coordinate the implementation of new services, establishing the first contact with the user and/or their family.

• Follow up on cases through home visits and telephone contact, evaluate the progress of the users, and review work plans when their needs change.

• Coordination with municipal Social Services: maintain fluid communication and continuous coordination with Social Services professionals to ensure the adequacy of interventions, share relevant information, and perform joint follow-up of cases.

• Coordination with other involved agents: establish contact and collaborate with healthcare professionals, family members, and other resources in the care network, when necessary to guarantee comprehensive care.

• Lead and support the family worker (TF) team: organize and assign services, offer technical support, resolve professional doubts, and detect training needs.

• Incident and complaint management: attend to, analyze, and manage incidents, claims, and complaints raised by users and/or their families, performing the corresponding follow-up and applying the necessary corrective measures.

• Ensure service quality and compliance with protocols.

• Keep information for each case updated in CiberSAD.