Home Care Coordinator

• Degree in Social Work, Psychology, Social Integration, TCAE (Nursing Assistant), Physiotherapy, Occupational Therapy, or disciplines within the socio-sanitary field.

• Minimum of one year of experience in similar roles or in areas related to direct care for families and/or users, preferably in the social or health sector.

• Excellent communication and organizational skills, with a strong social commitment and an innate capacity for empathy.

• Proficiency in office tools and the Gmail environment; experience with Customer Relationship Management (CRM) systems will be valued.

• We will value specific training or experience in the management and assessment of complex and neurodegenerative pathologies (ALS, dementia, TBI, etc.).

• Innovative Culture: A startup work environment that values creativity, innovation, and agility.

• Cuideo Benefits: Access to an exclusive benefits package including exclusive discounts, flexible compensation, additional days off, and much more.

• Positive Social Impact: Contribute to improving the quality of life of elderly people.

• Schedule: from 09:00 to 14:00 and from 15:00 to 18:00, Fridays from 08:00 to 15:00.

• Permanent contract

• Fixed salary plus highly achievable monthly variable pay.

• Hybrid model: 3 days of remote work per week

Join our SAD services team in Madrid as a SAD Services Coordinator! We are looking for dynamic and detail-oriented candidates, with the ability to communicate effectively with the families who have trusted us and to define the caregiver profile that best fits their needs. With a client portfolio to build loyalty through the monitoring and advisory of the contracted care services.

• Perform telephone socio-sanitary assessments to identify the care needs of older adults and ensure appropriate and personalized care.

• Define the required profiles for each type of care need, guaranteeing an optimal selection of caregivers.

• Resolve doubts and provide information to families and users via telephone and email, maintaining effective and empathetic communication.

• Perform continuous monitoring of clients, acting as their point of reference and ensuring comprehensive care adapted to their needs.

• Act as a link between the client and the different departments (labor, administration, Dependency Law, etc.), facilitating communication and the flow of information to ensure coherent and efficient care.

• Offer guidance on caregiver services, manage conflict resolution, and ensure client satisfaction through the proactive detection of needs.

Cuideo focuses on ensuring that elderly people can live better and longer in their own homes. We offer comprehensive home care solutions, telecare, and additional services adapted to individual needs. Our success is due to the combination of a great committed team and proprietary technology. With more than 13,000 positive reviews on Google and TrustPilot, our recognition as a B Corp company, and the Google distinction, our social impact is evident.

With a growing team of more than 100 people, we are looking for equally committed individuals to join us in the mission of facing social challenges and building a future of personalized and meaningful care.

If you meet the requirements, we look forward to your application!