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Degree in Social Work, Occupational Therapy, Nursing, Physiotherapy, Psychology, Social Integration, or disciplines within the socio-sanitary field.
Proven experience in the care, assessment, or case management of complex and neurodegenerative pathologies (ALS, severe Stroke, TBI, advanced dementias) and Grade III dependency.
Minimum of one year of experience in Home Care Services (SAD) coordination, direct care, or socio-sanitary case management for high dependency.
Knowledge of key aspects of complex care: dysphagia, communication systems, transfers/reduced mobility, and support for the family environment/primary caregiver.
Excellent communication and emotional management skills, with high empathy for dealing with families in complex processes.
Proficiency in office tools and the Gmail environment; experience with management systems (CRM) will be valued.
Innovative Culture: Startup work environment that values creativity, innovation, and agility.
Cuideo Benefits: Access to an exclusive package of benefits including exclusive discounts, flexible compensation, additional days off, and much more.
Positive Social Impact: Contribute to improving the quality of life of people with high dependency and their families.
Schedule: from 09:00 to 14:00 and from 15:00 to 18:00, Fridays from 08:00 to 15:00.
Permanent contract.
Fixed salary plus highly achievable monthly variable pay.
Hybrid model: 3 days of remote work per week.
Join our Home Care Services (SAD) team in Madrid as a Home Care Services Coordinator - Specialist in Complex Pathologies and High Dependency!
We are looking for dynamic, technical, and detail-oriented professionals with the ability to communicate effectively with families facing highly complex socio-sanitary situations (ALS, Grade III dependency, neurodegenerative pathologies). Your mission will be to assess their specific needs, define the ideal caregiver profile, and accompany families with close follow-up, guaranteeing the highest quality in the contracted care services.
Perform specialized socio-sanitary assessments (telephone and follow-up) to identify specific needs in cases of high dependency and complex pathologies (ALS, severe motor or cognitive impairment).
Precisely define the profiles required for each technical case, guaranteeing an optimal selection of caregivers trained for high-complexity management.
Advise and accompany family members in the adaptation process of the Home Care Service according to the evolution of the disease, resolving doubts and providing timely solutions.
Perform continuous and personalized follow-up of the client portfolio, acting as a technical reference and ensuring the constant quality and adequacy of the care plan.
Act as a link between the family and the different departments (labor, administration, Dependency Law, etc.), facilitating the integral management of the service.
Provide guidance on home care resources, prevent caregiver burnout situations for family members, and manage any incidents with rigor and proactivity.
Cuideo focuses on ensuring that elderly people can live better and longer in their own homes. We offer comprehensive home care solutions, telecare, and additional services adapted to individual needs. Our success is due to the combination of a great committed team and proprietary technology. With more than 13,000 positive reviews on Google and TrustPilot, our recognition as a B Corp company, and the Google distinction, our social impact is evident.
With a growing team of more than 100 people, we are looking for equally committed individuals to join us in the mission of facing social challenges and building a future of personalized and meaningful care.
If you meet the requirements, we look forward to your application!
Cuideo is a Barcelona-based HealthTech company that provides personalized home care services for elderly people in Spain. The company connects families with qualified caregivers through a digital platform, offering services such as companionship, personal care, and health monitoring. Cuideo operates primarily in the Spanish market, with a focus on improving the quality of life for seniors and their families.
Cuideo's Spain presence is centered in Barcelona, where its team works to expand its services across the country. The company values a human-centric approach and leverages technology to streamline the matching process between families and caregivers. For international professionals, Cuideo offers an opportunity to work in a growing startup environment within the Spanish healthcare ecosystem, with a focus on innovation and social impact.
"Cuideo promotes equality and inclusion, committed to job opportunities without discrimination based on race, religion, sex, sexual orientation, age, disability, or other factors. We value and celebrate diversity in our work environment."
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