Territorial Coordinator of Patient Experience and Cultural Transformation

· University degree in Health Sciences, Psychology, Business Administration and Management, Marketing, Communication, or related areas.

· We value training related to Patient Experience, Customer Experience, Employee Experience, or change management.

· At least 2 years of experience in Patient Experience, Customer Experience, Employee Experience projects, or related fields.

· Experience in the coordination of transversal projects and in working with different areas and teams.

· We value experience in the healthcare sector or in customer-oriented service organizations.

· Joining a collaborative and specialized work team.

· Indefinite full-time contract.

· Internal Mobility and Promotion Policy.

· Attractive salary package, competitive and aligned with the market.

· Flexible remuneration for childcare, transport, health insurance, and catering.

· Strategic Training plan, which will allow you to develop personally and professionally.

· Access to the Quirónsalud Contigo integral wellbeing program.

If you are looking for a professional career in a prestigious and innovative hospital environment, with development opportunities and in an organization committed to the health of its patients and professionals, we invite you to join our team!

At Quirónsalud, we promote integration and respect for diversity. Therefore, our selection processes will be carried out under these principles. Likewise, the company declares its commitment to establishing and developing practices that promote and foster equal treatment and opportunities between men and women, without discriminating, directly or indirectly, on the grounds of sex. This principle is part of our Corporate and People policy, in line with Organic Law 3/2007, of March 22, for effective equality between both genders.

At Quirónsalud, your work has a purpose. We are the leading healthcare group in Spain and, together with our parent company Fresenius-Helios, we are also leaders in Europe. We have more than 50,000 professionals, an extensive healthcare network, and the most advanced technology to provide excellent, humane, and innovative healthcare.

Every day we work with a common goal: to improve people's lives. To achieve this, we are looking for professionals committed to excellence, patient care and teamwork, who want to develop in an environment that is a reference in healthcare, teaching and research.

If you share our commitment to care and want to grow alongside the best professionals in the sector, we are waiting for you.

From the private hospitals of Quirónsalud in Madrid, we are looking for a Territorial Coordinator of Patient Experience and Cultural Transformation.

To design, drive, and coordinate the territorial strategy for Patient Experience and Cultural Transformation, in line with corporate guidelines and the needs of each center. Their objective will be to promote a people-centered culture, guaranteeing excellent and consistent experiences for patients, families, and professionals in the hospitals within the territory.

To act as a territorial benchmark in experience, leading cultural transformation, active listening, training, communication, and innovation initiatives that drive continuous improvement and contribute to the differentiation and sustainability of the organization.

· Implement and adapt the Patient and Employee Experience strategy in the hospitals of the territory.

· Coordinate the monitoring of experience projects and indicators, driving improvement plans.

· Act as an interlocutor between corporate strategy and local initiatives.

· Promote the exchange of best practices and collaboration between centers.

· Drive people-centered cultural transformation initiatives.

· Design and coordinate programs, campaigns, and actions that foster patient and employee experience.

· Accompany leaders and teams in change and continuous improvement projects.

· Coordinate training and awareness actions related to experience, humanization, and person-centered care.

· Collaborate with different areas to integrate experience into the projects and initiatives of the territory.

· Promote the dissemination of achievements, learnings, and best practices.

· Analyze information coming from the different listening channels of patients and professionals.

· Elaborate proposals and drive initiatives oriented toward improving the experience.

· Identify trends and improvement opportunities applicable to the healthcare environment.

· Perform any other functions inherent to their scope of responsibility that contribute to the fulfillment of the area's objectives.