Implementation Specialist

Things that enable a fulfilling, healthy and happy experience at Rain:

Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.

Flexible working ☕ We support a flexible workplace - work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.

Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.

Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.

Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.

Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!

In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.

Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.

• Bachelor's degree in Business, Analytics, Economics, or a related field.

• 0-2 years of experience in an implementation, customer success, or similar role, preferably at a B2B company.

• Strong analytical and problem-solving skills, with the ability to work multiple complex projects simultaneously.

• Excellent communication skills and ability to work cross-functionally with diverse teams.

• Ability to work independently and take ownership of tasks while collaborating with team members.

• Experience in the financial services or credit card industry.

• Familiarity with SQL and other data query tools.

• Knowledge of customer onboarding best practices in a tech-driven environment.

Rain is seeking a detail-oriented, passionate Implementation Specialist to join our team. In this role, you will be a key player in our onboarding process across our platform. You will work closely with cross-functional teams including sales, solutions, operations, and compliance, to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.

• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.

• Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.

• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.

• Support the design of onboarding workflows for new business customers.

• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.

• Work with product managers to define business requirements for onboarding and create user stories.

Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all.