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Contact Center Operations Coordinator

On-site in Madrid·Full-time·Added yesterday (last checked 28 Oct)

Agency

Randstad España

5979 open roles

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Our summary

Salary: €17,500 a year
About €1,340 a month after tax.
Hours: Rotating shifts · Includes weekends
Work mode: On-site, Madrid
Contract: Fixed-term, full-time hours

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

1 year of experience in the position
Good Excel skills
Availability to work in rotating shifts
Availability for immediate start

Pay & benefits

What you'll get

Salary: 17,500 — b/a + plus for rotating shifts according to schedule + holiday plus
Annual salary review based on performance
Continuous training and development within the client

The role

Do you have experience as an operations coordinator in a contact center? Are you looking for a position where you can develop as a coordinator by supervising and managing the workflow and operations within the customer service center in real time?

What you'll do

Your functions will consist of:

Direct communication with providers and clients
Real-time supervision of activity
Traffic balancing between teams and providers.
Real-time resource management
Operational incident management
Intervention in exceptional situations
Escalation of critical problems
Performance analysis and optimization suggestions
User and permission control
Activation of voice prompts and messages in IVR.
Indicator reporting: sending daily messages, with established hourly control cut-offs.

How you'll work

Schedule: rotating shift between 7:30 and 00:30 from Monday to Sunday
Possibility of teleworking on Sundays and holidays
Area: Madrid Centro
Temporary contract 3-4 months

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.