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Contact Center Agent with English and/or Catalan

On-site in Madrid·Full-time·Added today (last checked 28 Oct)

Agency

IMAN Temporing

1387 open roles

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Our summary

Salary: €13.95 an hour
Hours: Rotating shifts · Includes weekends
Work mode: On-site, Madrid
Contract: Fixed-term, full-time hours
English: Required
Other languages: Catalan
Experience: 2+ years
Education: Vocational training (FP Grado Medio)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

To be part of this exciting adventure, you need to meet the following requirements:

- Possession, at a minimum, of Vocational Training or Intermediate or Higher Level Training Cycle in Administration or similar (Essential requirement. Certificate will be requested)

- Minimum of 2 years of experience in customer service, preferably in a Contact Center.

- Proficiency in Catalan/Valencian and/or English at a native or advanced level (spoken and written).

- Ability to work with multiple applications simultaneously.

- Ability to resolve conflicts and manage difficult situations with a positive attitude.

- Availability to work rotating morning and afternoon shifts.

Pay & benefits

What you'll get

- 6-month temporary contract with possibility of continuity

- Full-time Monday to Sunday with the rest periods established by Law in rotating Morning shifts (8:00 to 15:00) and Afternoon shifts (15:00 to 23:00).

- Interesting remuneration of €13.95 gross/hour + Saturday bonus of €66 + Sunday bonus of €99 + afternoon bonus of €15/afternoon + attendance and punctuality bonus of €27/month + transport allowance

- Immediate incorporation

The role

Join our team as a Contact Center Agent with Catalan/Valencian and/or English for an important Multinational in the Industrial Sector located in Madrid (Villaverde). If you are a dynamic, proactive person and you love helping others, this is your opportunity. We are looking for someone who not only has a great attitude but also exceptional customer service skills.

What you'll do

As an Agent in our Contact Center, your main responsibilities will include:

Handling customer calls in Catalan/Valencian and/or English, resolving incidents and offering effective solutions.
Performing back office tasks related to the management of inquiries and complaints.
Recording and updating information in our computer systems accurately.
Collaborating with other teams to ensure customer satisfaction.
Following up on cases and communicating with customers regarding their solutions.
Participating in training and team meetings for continuous improvement.

About IMAN Temporing

IMAN Temporing is a Spanish staffing and recruitment company headquartered in Terrassa, Barcelona. The firm specializes in connecting businesses with qualified temporary and permanent personnel across a wide range of sectors, including logistics, industrial maintenance, hospitality, and administrative support. With a strong presence across Spain, IMAN Temporing operates as a key workforce solutions provider for companies in sectors such as retail, food service, and industrial operations.

In Spain, IMAN Temporing has a significant footprint with offices in key cities like Madrid, Barcelona, and Seville, and is known for its focus on operational excellence and workforce flexibility. For international professionals, IMAN offers opportunities in a variety of roles, from administrative and customer service positions to industrial and technical jobs, often requiring Spanish language skills. The company's work culture emphasizes practical, hands-on experience and is well-suited for those looking to integrate into the Spanish labor market.