Incident Manager - Real Estate Sector

At Randstad, we are looking for the best talent! We are currently selecting a specialist with an Incidents Manager profile to join an important, dynamic, and constantly growing project. If you are looking for a position where your organizational capacity and your attention to detail make a difference in the day-to-day, this is your opportunity.

In the position of Incident Manager, your main responsibilities encompass the receipt, classification, and resolution of eventualities that arise in the properties.

Your daily tasks will include

• Receipt and analysis of breakdown or incident reports forwarded by the estate management team to the specialized department.
• Comprehensive management of the operations associated with the estates (boiler breakdowns, automatic door failures, structural issues, utilities, and any requirement reported by the building owners).
• Constant contact and direct coordination with suppliers, repair technicians, and maintenance companies to expedite interventions.
• Monitoring the status of each case from its opening until the confirmation of the definitive solution by the client or owner.
• Detailed recording of actions and constant updating of the maintenance history within the corporate management system.

Demonstrable experience in incident management, breakdowns, or claims processing; a career path in property management, insurance, or related sectors will be positively valued.

Fluent command, both spoken and written, of Catalan and Spanish. English level is a plus.

Proactive profile, highly resolute, and with excellent organizational capacity to prioritize urgent tasks.

Assertive communication skills to negotiate and coordinate effective solutions with technicians, suppliers, and owners.

• Mon-Fri: 9:30 am to 6:30 pm,

Location: Barcelona (Sarrià-Sant Gervasi)