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Buildings and Office Operations and Incident Manager

On-site in Madrid·Full-time·Added 26 days ago (last checked 8 Oct)

Capgemini

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Overview

Work mode: On-site, Madrid
Contract: Full-time
Benefits: Private health insurance, life insurance, flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in managing and monitoring incidents, requests, files, or work orders.
Ability to manage multiple tasks and cases simultaneously, ensuring their correct resolution.
Classify cases, identify the affected building/territory/element, and verify that sufficient information exists for their management.
Experience coordinating suppliers, maintenance companies, and internal teams.
Regular use of ticketing tools, CRM, ERP, Service Desk, or similar.
Ability to work following procedures, statuses, target dates, and associated documentation.
Good level of Excel and office tools.

Pay & benefits

What you'll get

We have a very comprehensive BENEFITS CATALOG for development and work-life balance (family support, insurance, and tickets, additional paid holidays for you and your loved ones, etc...). Would you like to know more?

You will be able to continue training with cutting-edge technology courses, as well as personal skills development.
Life and accident insurance. Medical insurance subsidized at 50%.
24 working days of vacation. 2 personal days. December 24th and 31st are non-working days.
Flexible compensation plan.
Additional financial aid for living expenses and remote work, on top of your salary.
Flexible working hours and intensive summer schedule

The role

What you'll do

Manage and monitor assigned requests, files, and actions.
Analyze each case, validate the available information, and coordinate the actions necessary for its resolution.
Coordinate with suppliers, maintenance providers, and various internal teams.
Perform continuous monitoring of pending actions until their closure.
Manage operational mailboxes and corporate tools used in the service.
Keep all information regarding statuses, dates, evidence, and documentation up to date.
Supervise activities related to preventive maintenance, inventory, and asset management.
Detect critical incidents or situations outside of procedure and escalate them appropriately.
Validate compliance with established regularization and closure criteria.
Contribute to the improvement of operational quality and compliance with service levels.

Hiring process

1 interview

Submitting your application takes 3 to 5 minutes (name, contact details, CV and optional cover letter).
When you accept the offer you receive a pre-boarding plan and an invitation to the monthly RISE welcome event.

About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris, France. With over 350,000 employees worldwide, the company operates across more than 50 countries, helping organizations navigate their digital journeys through services like cloud, data, AI, cybersecurity, and engineering. Its scale and breadth make it one of the largest IT services firms in the world, serving clients across industries including automotive, aerospace, energy, and public sector.

In Spain, Capgemini has a strong presence with multiple delivery centers, primarily in Madrid, Barcelona, and other cities like Getafe and Sevilla, supporting both local and international clients. The company is known for its diverse, multicultural work environment and offers numerous opportunities for international professionals, especially in engineering, data, and cloud roles. Many positions involve working on global projects, often with English or French as working languages, making it an attractive employer for relocating talent.

Industry: IT Consulting
Founded: 1967
Employees: 100,000+
Headquarters: Paris, France
In Spain: Madrid, Barcelona, Getafe and 1 more
Website: capgemini.com

Good to know if you are moving

Capgemini has a strong presence in Spain with offices in Madrid, Barcelona, Getafe, and Sevilla, among others, offering a wide range of roles for international talent.
Many positions in Spain require or prefer French or English, making it accessible for non-Spanish speakers, especially in roles supporting French public sector projects.
The company offers a global mobility program, allowing employees to work on international projects and potentially relocate across countries.
Capgemini is known for its strong focus on training and development, with opportunities to upskill in cutting-edge technologies like AI, cloud, and data engineering.
Spain is a key delivery center for Capgemini, with a large number of engineering and technology roles, particularly in aerospace, automotive, and energy sectors.

In their own words

About the company & team

Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and build a better future. From autonomous cars to wildfire prevention solutions, our experts in digital technologies and software go beyond the conventional, providing unique R&D and engineering services across all industries. Join the team and advance your career in a company with growth opportunities, where you can make a difference and no two days are the same.

Additional information

Our Equality Plan and Code of Ethics guarantee inclusive and non-discriminatory processes, promoting talent in a multicultural and accessible environment for people with disabilities (we positively value having a disability certificate).

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.

www.capgemini.com/es-es

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