COO Products Internship - ING Bank

What profile are we looking for?

Student of Business Administration or Economics.

Advanced Office, mainly with knowledge in Excel and PowerPoint.

High level of English, both spoken and written (Experience abroad or a degree will be valued).

Skills:

CONSTRUCTIVE vision to improve processes and policies with a strong focus on the CUSTOMER.

DETAIL-ORIENTED AND PASSIONATE ABOUT QUALITY; being careful and with special attention to detail, seeking extraordinary quality work.

FLEXIBLE in the face of changing or dynamic environments or situations, new incidents, new functions, or sudden or unforeseen difficulties.

COMMUNICATIVE; having the ability to relate to other colleagues, other departments, areas, providers, etc. Transmitting ideas in a clear and concise manner.

ORDERLY; orderly in the execution of tasks and in planning, as well as structured when designing and implementing.

CREATIVE when expressing and designing ideas in PowerPoint presentations.

Teamwork, a person who thinks about the team's achievement, supporting the work of others, and establishing relationships with each and every one of the areas involved in their daily work.

Are you passionate about the financial world, digitalization, and the power of data? We are looking for a proactive, analytical, and creative profile to join the COO Products team through an internship program.

If you want to develop your career in a dynamic environment, collaborating directly in the digital transformation and product strategy of a financial institution, this is your opportunity!

What will your duties be?

Incident resolution: Solve customer incidents received through the quality tool. Escalate them to the involved providers and follow up on their resolution. Once they are solved, transmit said solution to the Quality Department / Callcenter so that they, in turn, inform the affected customer.

Process control: Control and propose improvements to operational processes. Perform reconciliation and control of all daily processes, detecting incidents and communicating them both to their direct manager, as well as to the departments and external providers involved. Verify that all operational processes are carried out correctly according to the required quality levels. Additionally, always seek operational improvements that prevent these incidents and result in cost savings and improved customer service.

Proposal of improvements in the defined operational processes: Work on the continuous improvement of the area's processes, focusing those improvements on a reduction in the generation of operational incidents, reducing costs and improving the service offered to the customer.

Data collection and measurement: Download data from daily processes for the preparation of daily and monthly reports on productivity, volumes, and department quality indicators. Analyze data, evolution analysis, trends, and volumes to extract operational information for decision-making.

Schedule: Monday to Friday, 09:00 to 15:00

Desired start date: immediate

Duration: 6 months of internship + possibility of extension