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SAP SD/O2C Service Manager

Hybrid in Barcelona·Added yesterday (last checked 23 Oct)

RED Global

10 open roles

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Our summary

Work mode: Hybrid, Barcelona
English: Required
Experience: Senior level

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Strong SAP SD / Order-to-Cash (O2C) process experience, with the ability to understand and contextualise operational issues.
Proven experience in AMS Service Management, application support leadership or a comparable SAP service management role.
Experience managing distributed, international teams across multiple time zones.
Strong incident management and escalation handling experience, including critical incidents.
Excellent stakeholder management and communication skills, working with business process owners, technical teams and third-party vendors.
Experience coordinating resources, operational priorities and project delivery.
Fluent English is essential.
Comfortable working in ambiguous, fast-changing environments and making decisions under pressure.

Pay & benefits

What you'll get

Join an international SAP environment where you can take ownership of critical O2C service operations, work with global stakeholders and make an immediate impact on service delivery. This is an opportunity to bring structure, leadership and operational stability to a high-priority engagement.

The role

Senior SAP SD/O2C Service Manager

We are urgently seeking an experienced SAP SD/O2C Service Manager to oversee Application Management Services (AMS) operations for an international client.

This is a senior service management role requiring strong Order-to-Cash (O2C) process knowledge, operational leadership and stakeholder management skills. You will coordinate daily operations, manage escalations, oversee resources and track projects while working closely with technical solution managers, vendors and global business stakeholders.

The role involves managing a geographically distributed team and responding effectively to changing priorities in a dynamic international environment.

What you'll do

Manage day-to-day SAP SD/O2C operations, coordinating technical solution managers and external service providers.
Act as the key escalation point for critical operational incidents (P1s), communicating impacts, resolution options and timelines to senior stakeholders.
Coordinate with global process leads and business owners on operational changes, updates, risks and service improvements.
Collaborate with other service managers and project managers to coordinate resource allocation and resolve cross-functional issues.
Monitor O2C-led projects, ensuring appropriate resources, timelines and delivery milestones are maintained.
Manage collaboration across international teams operating in different time zones, including Mexico, the Philippines and Spain.

How you'll work

Start Date: ASAP
Contract Duration: 6-12 months
Location: Remote, with 3-4 days per month onsite in Barcelona, Spain
Working Language: English

About RED Global

RED Global is an international IT staffing and recruitment firm headquartered in Sydney, Australia, with a global network of offices and consultants. The company specializes in connecting businesses with specialized technology talent across enterprise applications, cloud infrastructure, and digital transformation projects. With a strong focus on SAP, Informatica, ServiceNow, and other enterprise technologies, RED Global serves clients across Europe, the Americas, and Asia-Pacific, offering both contract and permanent staffing solutions.

In Spain, RED Global is actively recruiting for roles in Madrid and other locations, focusing on SAP consultants, cloud engineers, and enterprise architects. The company's work culture is fast-paced and project-driven, with consultants often embedded in client teams. For international professionals, RED Global offers opportunities to work on high-profile digital transformation projects in Spain, with roles that may require travel or hybrid work arrangements. The company is known for its global mobility and cross-border project exposure, making it a viable option for tech professionals looking to relocate to Spain.

Industry: IT Staffing
Founded: 2000
Employees: 500–1,000
Headquarters: Sydney, Australia
In Spain: Madrid, Barcelona
Website: redglobal.com

Good to know if you are moving

RED Global has a strong presence in Europe, with offices in the UK, Germany, and Spain, offering opportunities for cross-border projects.
The company specializes in SAP and enterprise technology roles, which are in high demand in Spain's growing tech sector.
Roles in Spain may offer hybrid or remote work arrangements, with some positions requiring on-site presence in Madrid.
RED Global provides contract and permanent roles, with a focus on long-term client engagements that can offer stability for relocating professionals.
The company's global network means that international hires may have opportunities to work on projects across multiple European countries.