Customer Success in Madrid

The CS - Small Accounts is responsible for managing and growing a portfolio of small business clients remotely. Acting as a strategic advisor, the CSM helps clients unlock the full value of Pluxee's solutions, optimize platform usage, and identify new engagement opportunities that benefit their workforce.

Responsibilities:
1. Relationship Management & Success Monitoring Conduct regular digital check-ins to measure satisfaction, uncover friction points, and reinforce value. Act as the main point of contact for HR decision-makers and administrators. Build rapport through consistent, helpful, and responsive communication.
2. Engagement Optimization & Support Analyze platform usage and engagement trends to suggest actions or improvements. Support benefit re-launches, communication efforts, or platform feature rollouts. Help clients align benefits with employee motivation and retention goals.
3. Upselling & Expansion Identify opportunities for product expansion (e.g., mobility, recognition, culture). Present new solutions in a consultative manner, based on client evolution and feedback. Track and progress upsell opportunities in Salesforce.
4. Internal Coordination & Reporting Work closely with onboarding, support, and product teams to resolve client issues. Maintain accurate CRM records for touchpoints, health indicators, and upsell stages. Share client insights to inform retention strategy and product development.

YOU ARE A MATCH IF...

Education: Bachelor's degree in Business, HR, or Marketing.

Work Experience: 1-3 years in client success, digital account management, or post-sales roles.

Experience in a SaaS or benefits environment is highly preferred.

Skills & Certifications:
Strong consultative sales, negotiation, and communication skills.
Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.
Good organizational skills and ability to manage multiple commercial activities simultaneously.
Strong virtual and in-person communication capabilities.
Proficiency in Microsoft 365 tools.
Knowledge of full-cycle sales methodologies is considered an advantage.

Languages: English and Spanish is a must.
Additional languages such as French, Catalan or other relevant languages are an advantage.

Competencies:
Digital Client Relationship Management
SaaS Platform Usage Monitoring
Consultative Upselling
Salesforce CRM Discipline
Employee Engagement Insight

Permanent Regular

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