Customer Service Intern

Dado que esta posición se publica en un pais sujeto a los requisitos de transparencia salarial de la EU, el equipo de Adquisición de talentos proporcionara información sobre el rango salarial a petición y a los candidatos invitados a una entrevista.

Job Function: Career Programs

Job Sub Function: Non-LDP Intern/Co-Op

Job Category: Career Program

We are looking for a motivated and proactive Customer Service Intern to join our team. This is a great opportunity to gain hands-on experience in a dynamic Customer Service environment, working closely with experienced professionals and learning how we support our customers and manage day-to-day business operations.

The intern will have the opportunity to develop skills in customer communication, order management, problem solving, data analysis and KPI reporting, while becoming familiar with key tools and processes used within Customer Service.

• Support the Customer Service team with daily operational activities.
• Handle customer queries and incidents by phone, ensuring clear and professional communication.
• Support order management and processing through ESKER.
• Monitor and follow up on customer incidents until resolution.
• Prepare reports and analyze Customer Service KPIs, identifying trends and opportunities for improvement.
• Support the identification and automation of repetitive Customer Service processes, helping the team improve efficiency and reduce manual activities.
• Participate in continuous improvement and digitalization initiatives, exploring opportunities to simplify existing processes.
• undefinedCollaborate with the team on initiatives aimed at improving customer experience and internal processes. Gain exposure to different areas of the business and understand the end-to-end customer and order management process.

All Job Posting Locations: Madrid, Spain

• Start date: January 2027
• Full time
• Location : Madrid

• Strong willingness to learn and develop.
• Good communication and interpersonal skills.
• Planning, organization and time-management skills.
• Ability to work effectively in a dynamic environment and manage stressful situations.
• Problem-solving mindset and attention to detail.
• Teamwork and customer-oriented attitude.
• Digital mindset and interest in process automation.
• Analytical and problem-solving skills.
• Curiosity and willingness to learn new tools and technologies.