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Front Office Internship

On-site in Madrid·Added yesterday

Still open when we checked on 8 Oct

Hesperia World

80 open roles

Overview

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • University degree

    “Estudiantes de Turismo, Dirección Hotelera, Hospitality Management o titulaciones afines.” — per the ad.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

  • Students of Tourism, Hotel Management, Hospitality Management, or related degrees.

  • Possibility of signing an internship agreement with a university or training center.

  • High level of English (essential). Other languages will be valued.

  • Excellent customer service orientation and communication skills.

  • Proactive attitude, ability to work in a team, and eagerness to learn.

  • Interest in developing a professional career in the luxury hotel sector.

  • Previous experience in customer service or reception will be valued.

Pay & benefits

What you'll get

✨ Practical training in one of the hotel's most strategic areas.
✨ Daily exposure to an international and multicultural environment.
✨ Mentoring and continuous learning from industry professionals.
✨ Development of key competencies in customer service, operations, and hospitality.
✨ Growth opportunities within Hyatt and Hesperia World.

The role

Would you like to develop your career in the heart of an international luxury hotel's operations? At Hyatt Regency Hesperia Madrid, we are looking for students with a passion for hospitality and customer service to join our Front Office team.

During your internship, you will have the opportunity to experience the guest journey firsthand, learn Hyatt's service standards, and acquire a global vision of how a 5-star hotel reception operates.

What you'll do

  • Support check-in and check-out processes for domestic and international guests.

  • Manage requests, inquiries, and special petitions by offering personalized service.

  • Provide support in reservation management, room assignment, and coordination with other departments.

  • Handle telephone calls and assist guests throughout their entire stay.

  • Collaborate with the Housekeeping, Guest Experience, Events, and F&B teams to guarantee an excellent experience.

  • Resolve incidents and anticipate guest needs.

  • Familiarize yourself with the operating standards and hotel management systems used by Hyatt.

  • Contribute to creating memorable experiences for our guests.

About Hesperia World

Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.

Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.

Industry
Hospitality
Founded
1977
Employees
1,000–5,000
Headquarters
Barcelona, Spain
In Spain
Barcelona, Madrid, Lanzarote and 3 more

Good to know if you are moving

  • Many resort positions, such as those in Lanzarote and Mallorca, include accommodation, easing the relocation process for international hires.
  • The company offers internships in multiple departments, including front office, culinary, marketing, and revenue management, providing entry points for newcomers to the Spanish hospitality sector.
  • Hesperia World operates properties under the Hyatt brand, giving employees exposure to international standards and career development opportunities.
  • Positions are available in various Spanish locations, from urban centers like Barcelona and Madrid to island resorts, offering diverse living environments.
  • The company values guest experience and professional growth, with roles ranging from entry-level to management, suitable for different experience levels.
All open roles at Hesperia World
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