Guest Experience Internship
This role involves supporting guest experiences and personalized service in a luxury hotel setting. It offers practical training and mentorship within an international hospitality brand.
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Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
University degree
“Estudiantes de Turismo, Dirección Hotelera, Hospitality Management o titulaciones afines.” — per the ad.
This job was automatically translated to English.
Students of Tourism, Hotel Management, Hospitality Management, or related degrees.
Possibility of signing an internship agreement with a university or training center.
High level of English (essential). Other languages will be valued.
Excellent customer service orientation and communication skills.
Proactive attitude, ability to work in a team, and eagerness to learn.
Interest in developing a professional career in the luxury hotel sector.
Previous experience in customer service or reception will be valued.
✨ Practical training in one of the hotel's most strategic areas.
✨ Daily exposure to an international and multicultural environment.
✨ Mentoring and continuous learning from industry professionals.
✨ Development of key competencies in customer service, operations, and hospitality.
✨ Growth opportunities within Hyatt and Hesperia World.
Would you like to develop your career in the heart of an international luxury hotel's operations? At Hyatt Regency Hesperia Madrid, we are looking for students with a passion for hospitality and customer service to join our Front Office team.
During your internship, you will have the opportunity to experience the guest journey firsthand, learn Hyatt's service standards, and acquire a global vision of how a 5-star hotel reception operates.
Support check-in and check-out processes for domestic and international guests.
Manage requests, inquiries, and special petitions by offering personalized service.
Provide support in reservation management, room assignment, and coordination with other departments.
Handle telephone calls and assist guests throughout their entire stay.
Collaborate with the Housekeeping, Guest Experience, Events, and F&B teams to guarantee an excellent experience.
Resolve incidents and anticipate guest needs.
Familiarize yourself with the operating standards and hotel management systems used by Hyatt.
Contribute to creating memorable experiences for our guests.
Hesperia World is a Spanish hospitality group headquartered in Barcelona, operating a portfolio of hotels and resorts across Spain under its own brand and through partnerships with global luxury brands such as Hyatt and Secrets Resorts & Spas. The company manages properties ranging from urban hotels like Hyatt Regency Barcelona Tower to resort destinations in Lanzarote, Mallorca, and Murcia, offering services in accommodation, dining, events, and spa. With a workforce of several thousand employees, Hesperia World is a significant player in the Spanish hospitality industry, catering to both leisure and business travelers.
Hesperia World has a strong presence across Spain, with offices and properties in key tourist and business destinations including Barcelona, Madrid, Lanzarote, Mallorca, Murcia, and Vigo. The company offers numerous opportunities for international professionals, particularly in resort locations where accommodation is often included, and provides internships in departments like front office, culinary, marketing, and revenue management. Work culture emphasizes guest experience and professional development, making it an attractive option for those seeking to build a career in hospitality in Spain.
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