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What they offer
Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.
What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Be near Zaragoza for hybrid days
No relocation package mentioned.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
Join Saica Paper, a division of the Saica Group, where innovation and cutting-edge technology allow us to manufacture 100% recycled and recyclable paper.
At the Saica Group, we have integrated the circular economy into our business model, driven by sustainability as the engine for achieving a more responsible production model. At Saica Paper, you will be part of the circle! To do this, we believe in talent, professional growth, and making a positive impact on the world. If you are looking for a dynamic environment where every day is an opportunity to innovate and build a better world, the Saica Group is your place!
Customer Service Manager
What you'll do
Lead the regional Customer Service team, driving priorities, performance and people development.
Ensure SLA, efficiency and customer satisfaction targets aligned with business priorities.
Serve as the main contact for Commercial teams and customers, ensuring effective communication and issue resolution.
Oversee customer portfolio management, including orders, deliveries, stock monitoring and replenishment.
Foster cross-functional collaboration with Supply Planning, Logistics and Commercial teams.
Align customer requirements with production constraints, stock availability and delivery performance.
Monitor customer stock, forecasts and VMI processes, ensuring timely adjustments and safety stock updates.
Lead service improvement projects, including VMI, SLA compliance, service optimisation and efficiency initiatives.
Drive analyses and action plans on service issues, stock deviations, complaints, transport constraints and planning improvements.
Ensure master data quality and system maintenance for the assigned region.
Track and report operational KPIs, leading corrective actions when needed.
EXPERIENCE
Mandatory: 5-8 years of experience in Customer Service, Supply Chain, Logistics or a similar position within an industrial/manufacturing environment.
Work experience
Customer Service
Employment type
Regular
Requirements
Education & certifications
Mandatory: University Degree in Supply Chain, Logistics, Engineering, Business Administration, Economics or equivalent.
Bachelor's Degree: Business Administration/Management (required)
The role
Únete a Saica Paper, división del Grupo Saica, donde la innovación y la tecnología de vanguardia nos permiten fabricar papeles 100% reciclados y reciclables.
En el Grupo Saica, hemos integrado la economía circular en nuestro modelo de negocio, apostando por la sostenibilidad como motor para alcanzar un modelo de producción más responsable. En Saica Paper, ¡serás parte del círculo! Para ello, creemos en el talento, el crecimiento profesional y el impacto positivo en el mundo. Si buscas un entorno dinámico donde cada día es una oportunidad para innovar y crear un mundo mejor ¡El Grupo Saica es tu sitio!
Customer Service Manager
What you'll do
Lead the regional Customer Service team, driving priorities, performance and people development.
Ensure SLA, efficiency and customer satisfaction targets aligned with business priorities.
Serve as the main contact for Commercial teams and customers, ensuring effective communication and issue resolution.
Oversee customer portfolio management, including orders, deliveries, stock monitoring and replenishment.
Foster cross-functional collaboration with Supply Planning, Logistics and Commercial teams.
Align customer requirements with production constraints, stock availability and delivery performance.
Monitor customer stock, forecasts and VMI processes, ensuring timely adjustments and safety stock updates.
Lead service improvement projects, including VMI, SLA compliance, service optimisation and efficiency initiatives.
Drive analyses and action plans on service issues, stock deviations, complaints, transport constraints and planning improvements.
Ensure master data quality and system maintenance for the assigned region.
Track and report operational KPIs, leading corrective actions when needed.
EXPERIENCE
Mandatory: 5-8 years of experience in Customer Service, Supply Chain, Logistics or a similar position within an industrial/manufacturing environment.
Experiencia laboral
Customer Service
Tipo de empleado
Regular
Requirements
Education & certifications
Mandatory: University Degree in Supply Chain, Logistics, Engineering, Business Administration, Economics or equivalent.
Bachelor's Degree: Business Administration/Management (obligatorio)
About SAICA
SAICA is a Spanish family-owned industrial group and one of Europe's leading manufacturers of recycled paper and packaging solutions. The company operates integrated production processes covering recovered paper management, paper manufacturing, and corrugated packaging, with a strong focus on sustainability and the circular economy. With over 80 years of history, SAICA has grown into a major European player with industrial operations across Spain, France, Portugal, and the UK, employing thousands of people.
In Spain, SAICA has a significant industrial footprint, with its main headquarters in Zaragoza and multiple production plants and offices across the country, including locations like Burgos, Paterna, and Madrid. The company is known for its strong operational culture and offers a range of industrial roles, from production and maintenance to logistics and technical positions, making it a relevant employer for international professionals seeking opportunities in Spain's industrial sector.
- Industry
- Paper and Packaging
- Founded
- 1943
- Employees
- 5,000–10,000
- Headquarters
- Zaragoza, Spain
- In Spain
- Zaragoza, Burgos, Paterna and 3 more
- Website
- saica.com
Good to know if you are moving
- SAICA offers permanent contracts and a stable industrial environment, which is attractive for professionals seeking long-term careers in Spain.
- The company's operations are concentrated in industrial areas like Zaragoza and Burgos, which may require relocation to smaller cities rather than Madrid or Barcelona.
- Spanish language proficiency is typically required for operational and technical roles, as most positions are not in English.
- The company is part of a large European group, offering potential for internal mobility across its plants in Spain, France, and Italy.
- Industrial roles often involve shift work and a strong focus on safety and operational procedures.
In their own words
Additional information
Mandatory: High written and spoken Spanish and English (C1)
As part of this recruitment process, please be informed that the initial assessment of applications will be carried out in collaboration with Ayanet, a specialized recruitment and talent acquisition firm.
By submitting your application for this position, you expressly consent to the processing of your personal data and to the sharing of your CV with Ayanet solely for the purpose of managing your participation in the recruitment process.
Ayanet will act as a collaborating entity and will ensure full compliance with the applicable data protection regulations, including Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights.
When you join the Saica Group, you choose more than a job: you choose a career with a purpose that aligns with your values. You will collaborate with committed people to build a sustainable future, making a significant contribution to our world.
The Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental protection, Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive for a balance between professional and personal life.
All received CVs will be processed in accordance with Personal Data Protection legislation and will be archived unless the candidate expresses in writing their right to cancellation or rectification.
Additional information
Mandatory: High written and spoken Spanish and English (C1)
As part of this recruitment process, please be informed that the initial assessment of applications will be carried out in collaboration with Ayanet, a specialized recruitment and talent acquisition firm.
By submitting your application for this position, you expressly consent to the processing of your personal data and to the sharing of your CV with Ayanet solely for the purpose of managing your participation in the recruitment process.
Ayanet will act as a collaborating entity and will ensure full compliance with the applicable data protection regulations, including Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights.
Al unirte al Grupo Saica, eliges más que un trabajo: eliges una carrera con propósito que se alinea con tus valores. Colaborarás con personas comprometidas para construir un futuro sostenible, haciendo una contribución significativa a nuestro mundo.
El Grupo Saica está comprometido con la Prevención de Riesgos Laborales de sus trabajadores y empresas colaboradoras, el Medio Ambiente, la Calidad de sus productos y servicios y la Igualdad de Oportunidades entre hombres y mujeres. En nuestro trabajo buscamos el equilibrio entre la vida profesional y personal.
Todos los CVs recibidos serán tratados de acuerdo a la legislación de Protección de Datos de Carácter Personal y serán archivados salvo que el candidato manifieste por escrito su derecho de cancelación o rectificación.
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