Sprinklr Technical Success Manager / Consultant

• Hands-on experience with Sprinklr, ideally across Social Listening, Reporting and/or Service/Workflow capabilities.

• Strong understanding of social listening configuration, including Boolean queries, taxonomies, topics and classification/tagging logic.

• Experience building and optimizing dashboards and reporting environments.

• Comfortable working with data structures, exports, data dictionaries and data governance.

• Ability to troubleshoot, QA and optimize platform configurations rather than simply manage them at a high level.

• Strong analytical and problem-solving skills, with attention to detail and data quality.

• Ability to translate business requirements into practical technical solutions.

• Strong communication skills and the ability to work across technical, analytical, strategic and client-facing teams.

• A proactive, hands-on mindset and willingness to get into the detail when required.

• Native or Fluent Spanish is required.

• Configure and optimize social listening models, including taxonomies, queries, topics and classification rules.

• Design, build and optimize operational and executive dashboards and reports in Sprinklr.

• Configure workflows, alerts and escalation processes to support the management of insights and incidents.

• Ensure data governance and data quality, including tagging consistency, classification accuracy and taxonomy maintenance.

• Translate business and reporting requirements into scalable and technically robust Sprinklr configurations.

• Troubleshoot configuration and data-quality issues and continuously identify opportunities to improve the setup.

• Document listening models, queries, rules, dashboards, workflows and data structures to ensure traceability and knowledge transfer.

• Conduct competitor benchmarking and social media performance analysis, covering both organic and paid activity.

• Train internal and external stakeholders on platform usage, dashboards and reporting metrics.

• Work closely with strategy, analytics, social listening and client teams to ensure the platform delivers against business needs.

We weren't built to follow, we were built to lead.
SAMY is the global powerhouse redefining brand communication for a social-first world-helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day.

We are Path Finders: curious, ambitious, and never afraid to challenge what's next.
We don't play it safe. We build what's next.
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We are looking for a Sprinklr Technical Success Manager to join our team and support the design, configuration and optimization of Sprinklr solutions across social listening, reporting and data workflows.

This is a dual technical and consultative role: someone who can understand business and client needs, translate them into effective Sprinklr solutions, and is comfortable getting hands-on with the platform configuration. Combines the client-facing and consultative mindset of a Technical Success Manager with the hands-on capabilities of a Sprinklr Consultant / Platform Specialist.

• Fully documented social listening models, including taxonomies, queries, topics and classification rules.

• Competitor benchmark analyses and social media performance reporting across organic and paid activity.

• Operational and executive dashboards configured and optimized in Sprinklr.

• Alerting and workflow systems for insight and incident management.

• Export schemas and data dictionaries supporting reporting, traceability and data governance.

• Clear technical documentation and governance guidelines for ongoing maintenance and optimization.

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