2d ago
Travel Assistance Telephone Agent - Weekends - Afternoons - Advanced English (Iris Global)
Hybrid in Madrid
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The English-language job board for Spain
Overview
Requirements
Have the right to work in Spain
Santalucía doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.
Vocational training (FP Grado Medio)
“Formación profesional o formaciones afines.” — per the ad.
This job was automatically translated to English.
Requirements
What we're looking for
- Minimum of 1 year of experience in customer service roles.
- Previous experience in the funeral sector or equivalent sectors (health and social care) is valued.
- A valid driving licence is essential.
- Digital skills and knowledge of SAP, email, Microsoft Office suite, and collaborative tools.
- Commercial and business orientation.
- Planning and organization.
- Collaborative teamwork.
- Digital skills.
- Emotional intelligence
Nice to have
- Additional training in commercial management, funeral agent, thanatopraxy, or thanatoaesthetics.
- Intermediate English and another additional language are valued.
Education & certifications
- Vocational training or related qualifications. Other lower-level qualifications may be considered if the candidate has more than 1 year of experience in the role and meets the required competencies and skills.
The role
Full performance of the funeral service in accordance with the quality and time indicators established by the company and current regulations on mortuary matters.
What you'll do
- Provision of funeral services, carrying out tasks of collection, transport, and preparation of the deceased, processing of licenses and legal documentation, preparation of obituaries, cremation tasks, and other activities in cemeteries.
- Customer service, through assistance and advice to clients during the processing and completion of services, ensuring excellent emotional care.
- Management and contracting of funeral services through digital tools.
- Offering products and services that guarantee the center's quality standard.
- Adaptation and personalization of funeral rites according to the different types of families.
- Maintenance of facilities, the vehicle fleet, and other work tools.
- Support to the Services Manager in the management and optimization of the warehouse.
- Efficient and effective management of the crematorium in those centers where it exists.
- Compliance with the company's standardized procedures (SOPs).
- Compliance with the requirements of the group's action protocols (e.g., Albia Style, Crematorium Albia, Funeral Home Albia).
- Compliance with the legislation and regulations applicable to the funeral sector.
- Other tasks assigned by supervisors.
- Completion of all ongoing training required for the position, in order to comply with regulations and remain up to date.
[1] These are the generic tasks/functions that may vary depending on the specific characteristics of the center. Subject to modification/update.
About Santalucía
Santalucía is a Spanish insurance group headquartered in Madrid, with a strong presence in the life, health, and funeral insurance sectors. It operates through a network of subsidiaries including Albia (funeral services), Accepta (assistance services), and Iris Global, offering a wide range of insurance and financial products. With over 4,000 employees, the group is one of the leading insurance providers in Spain, serving millions of customers through both direct and agency channels.
In Spain, Santalucía has offices and operations across multiple cities, including Madrid, Barcelona, Seville, and others, with a significant focus on digital transformation and technology roles. The company is actively hiring for IT, data science, actuarial, and business analyst positions, as well as offering internships through its Senda program. For international professionals, Santalucía offers opportunities in a stable, established Spanish company with a strong local market presence, though most roles require Spanish language proficiency.
- Industry
- Insurance
- Founded
- 1933
- Employees
- 1,000–5,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona, Sevilla and 8 more
- Website
- santalucia.es
Good to know if you are moving
- Santalucía is a large, established Spanish insurance group with over 4,000 employees, offering stability and long-term career prospects.
- The company has a strong focus on digital transformation, with many open roles in IT, data science, and actuarial fields, which may be suitable for international tech professionals.
- Most roles are based in Spain and require Spanish language proficiency, so international candidates should have at least a working level of Spanish.
- Santalucía offers a structured internship program (Senda Becas) in various areas, which can be a good entry point for recent graduates.
- The company operates in multiple sectors including insurance, funeral services, and assistance, providing diverse career opportunities.
In their own words
Additional information
At Grupo Albia, we seek to incorporate people, both women and men, with a vocation for service, sensitivity, and professionalism to develop their career in the funeral sector, regardless of their previous experience in the field. Our commitment to equal opportunities and diversity is an essential part of our corporate culture.
At ALBIA GEST. DE SERV.S.L.U we work to guarantee real and effective equal opportunities that allow us to promote professional development and workforce diversity, in line with our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda.
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€650